Transferring activation code to a new mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by BrendaL1, Apr 8, 2017.

  1. PeteR18

    PeteR18 Bit poster

    Messages:
    1
    Hi, I am trying to move my license to a new mac. I have uninstalled parallels on all other macs. I still am not able to activate on the new mac. Can a support person help?
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello Pete. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
     
  3. DaleK1

    DaleK1 Bit poster

    Messages:
    2
    Same issue here. Old Mac is long since wiped and returned to my previous employer. I can't believe the only solution you have is asking in a forum and don't have a way on the web to deactivate an old computer to free up a license.
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @DaleK1 , we have made necessary changes, please open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
     

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