Hello
@IsraelB2, let us begin with removing Parallels Desktop completely and then reinstalling it. Please force-quit Parallels Desktop from Activity Monitor. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, please execute the commands below one-by-one:
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sudo su
NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.
rm -rfd /System/Library/Extensions/prl*
rm -rfd ~/Library/Preferences/com.parallels*
rm -rfd ~/Library/Preferences/parallels
rm -rfd ~/Library/Parallels
rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
rm -rfd /Library/logs/parallels.log
rm -rfd /Library/Preferences/Parallels/
rm -rfd /private/var/db/Parallels/
rm -rfd /private/var/.parallels_swap
rm -rfd /private/var/db/receipts/'com.parallels*'
rm -rfd /private/var/db/Parallels/Stats
rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
rm -rfd ~/Applications\ \(Parallels\)/
rm -rfd /Applications/Parallels\ Desktop.app/
exit
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Close Terminal. Then, open Disk utility (Finder > Go > Utilities > Disk Utility.app) and run 'First Aid'. Reboot the Mac. Then, please
download Parallels Desktop 12, install it and check for the issue.
