Unable to Activate Legacy License for Parallels 10 on Mac OS 10.11.6

J

JosephK4

Bit poster
I use Parallels Desktop for Mac App Store edition on my M1 Macbook air.
I also have a full License for Parallels Desktop 9 in addition to an upgrade license for Parallels Desktop 10. I'm trying to activate that license on a 2012 Macbook Pro running 10.11.6, because I would like to have access to Windows XP-Windows 8.1 for development and system administration reasons.

The product says that I should email activatepd@parallels.com, but Parallels seems to have shut off that email address. I cannot use a product I paid for, which sucks.

When I used the Parallels.com website to get support with this, it told me my only option was Facebook Messenger (I'm not on Facebook), Twitter, or this forum, which sucks.

Parallels please assist.
 
JosephK4 said:
I use Parallels Desktop for Mac App Store edition on my M1 Macbook air.
I also have a full License for Parallels Desktop 9 in addition to an upgrade license for Parallels Desktop 10. I'm trying to activate that license on a 2012 Macbook Pro running 10.11.6, because I would like to have access to Windows XP-Windows 8.1 for development and system administration reasons.

The product says that I should email activatepd@parallels.com, but Parallels seems to have shut off that email address. I cannot use a product I paid for, which sucks.

When I used the Parallels.com website to get support with this, it told me my only option was Facebook Messenger (I'm not on Facebook), Twitter, or this forum, which sucks.

Parallels please assist.
Click to expand...
Hello Joseph,
Thank you for your feedback.
We have reset the activation limit for your license key.
Please retry and let us know if this resolves your issue.
If the issue persists, please share screenshot of any error message.
Thanks
 
Literally no change in behavior when I try to activate.... it still takes me to a page that says Parallels Desktop cannot connect to the Internet in order to complete your product activation.

Thank you for your time, but please assist further so that I can use Parallels 10.
 
JosephK4 said:
Literally no change in behavior when I try to activate.... it still takes me to a page that says Parallels Desktop cannot connect to the Internet in order to complete your product activation.

Thank you for your time, but please assist further so that I can use Parallels 10.
Click to expand...
Hello,
Please note that this is a known issue.
We have sent to you an alternate solution.

Please check your inbox for more information.

Thanks
 
Thank you.

Apologies for the delayed reply, as it took me some time to test this solution. I have the macbook in question at my work office.

I was able to test and it is working now with the solution you provided via DM.

My only nitpick is that this seems to be Home Edition that is now working, and I'm fairly certain I purchased the Pro version of Parallels 10 if I'm not mistaken. Can anything be done about that?
 
JosephK4 said:
Thank you.

Apologies for the delayed reply, as it took me some time to test this solution. I have the macbook in question at my work office.

I was able to test and it is working now with the solution you provided via DM.

My only nitpick is that this seems to be Home Edition that is now working, and I'm fairly certain I purchased the Pro version of Parallels 10 if I'm not mistaken. Can anything be done about that?
Click to expand...
Hello,

The key we have provided to you is the same Edition as you had for Parallels Desktop 10.

Thanks
 
I have the same exact issue. I too will need a work-around sent to my email. I have Parallels Desktop 10 for Mac. I upgraded to an SSD hard drive. I have installed Parallels Desktop. I get an error message: PD cannot connect to the Internet in order to complete your product activation. My license is still associated with my original hard drive. My OSX is El Capitan (MacBook Pro 2009). Thank you. Scott
 
Scott8888 said:
I have the same exact issue. I too will need a work-around sent to my email. I have Parallels Desktop 10 for Mac. I upgraded to an SSD hard drive. I have installed Parallels Desktop. I get an error message: PD cannot connect to the Internet in order to complete your product activation. My license is still associated with my original hard drive. My OSX is El Capitan (MacBook Pro 2009). Thank you. Scott
Click to expand...
Hello.
We have sent tou some steps.
Please check your personal message inbox, and reply to us at your convenience.

Thank you!
 
Hi,
Similar problem. Trying to reactivate Parallels 11 on an Intel MacBook Pro 2017, 10.12.6.
Thanks,
Tom
 
LarsW6 said:
And here is another one with the same problem. Trying to activate PD 10 on MacOS 10.10.5
Thank You!
Click to expand...
Hello,
Thank you for reaching out.
We could not find a Parallels Desktop 10 license key under your account.
Please check your personal message inbox, and reply to us at your convenience.
Thank you!
 
TomV6 said:
Hi,
Similar problem. Trying to reactivate Parallels 11 on an Intel MacBook Pro 2017, 10.12.6.
Thanks,
Tom
Click to expand...
Hello,
Thank you for reaching out.
We have sent to you some steps to follow.
Please check your personal message inbox, and let us know if it works for you.
Thanks
 
JoK2 said:
Hello
Same problem. Can not activate Parallels 10 on an Intel MacBook Air 2017, 10.12.6.
JouniK
Click to expand...
Hello,
Thank you for reaching out.
We have sent to you some steps to follow.
Please check your personal message inbox, and let us know if it works for you.
Thanks
 
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