Unable to confirm the product license. Parallels 10

Discussion in 'Installation and Configuration of Parallels Desktop' started by RobertC17, Jun 26, 2017.

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  1. RobertC17

    RobertC17 Bit poster

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    1
    Edit: It's Parallels 11, not 10. Thanks

    I am having the same issues as others. I am trying to migrate to a new Mac and want to deactivate on my old device. I am getting the
    Unable to confirm the product license. error. I saw in other threads to run
    prlsrvctl activate-license-online in terminal, but I get
    Unable to confirm the product license. Please activate the product first. I then tried running it as a trial to get it to activate and I now get "
    Unable to confirm the product license. Trial activations cannot be confirmed. Please activate the product with a full key."
     
    Last edited: Jun 26, 2017
    RobertC17, Jun 26, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,158
    Hi @RobertC17, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
     
    PaulChristopher@Parallels, Jun 26, 2017
    #2

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