Unable to connect to the parallels access server

Discussion in 'Installation and Configuration' started by JasonD3, Jun 7, 2016.

  1. JasonD3

    JasonD3 Bit Poster

    Messages:
    1
    I'm attempting to get parallels access up and going. I have both a MacBook pro retina and a mac mini. The mini works great!, but the macbook won't connect and give the error in the attached files.

    Info on the system:
    I'm currently using Parallels Access 3.1.0.
    I've looked at KB articles 112296, 123124 & 122906. Everything looks good
    I can log into the mini and it works fine.
    I've tried on 3 different internet connections. (Work, Home (Where the mini is working) and tethered through my phone.

    Has anyone else had this error? If so, what did you do to address it?

    Thanks,
    ~J
     

    Attached Files:

  2. Sasti@Parallels

    Sasti@Parallels Parallels Support

    Messages:
    280
    Hello @JasonD3
    Could you try disabling firewall on Mac & other antivirus/security application and see if the connection goes through. Also once try reinstalling the Parallels access on your Macbook. You can remove Parallels Access as described in this article. Let us know how it goes.
     
  3. thedags

    thedags Bit Poster

    Messages:
    7
    I am also having the same issue and have confirmed that firewall is disabled and I'm not running any antivirus/security application. Also I can't even access https://account.parallels.com but can access any other site at parallels.com
     

    Attached Files:

  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,261
    Hi, and did you try this KB?
     
  5. thedags

    thedags Bit Poster

    Messages:
    7
    No I have not as that is a KB for windows PC and as you can see my provided screen shots that I use Mac.
    Also mentioned in my original post I have confirmed that firewall is disabled and I'm not running any antivirus/security application
     
  6. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,951
    Hi, please be informed that Parallels Access - 3.1.6 (31326) was released and the issue has been addressed. Please update Parallels Access to the latest build on both Remote device and Parallels Access agent and check how it works.
     
  7. thedags

    thedags Bit Poster

    Messages:
    7
    Nope not even close. my issue is different.

    I have stopped using the product and going back to straight VNC but thanks anyway
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,261
    Thank you for your reply and please let us know if you decide to continue investigation.
    Thanks once again.
     
  9. ClayJ

    ClayJ

    Messages:
    1
    I am having the exact same error and problem:
    "Unable to connect to the Parallels Access server"
    I am on a Mac and just checked that I running the latest version.
    I do not have a firewall or security software running.
    I should also note that Access was working properly for months without issue. This occurred after remotely access a computer yesterday.

    I also noticed that every computer on my list, regardless of its location, shows offline and Access has an X on it.

    My account is active until April.
     
    Last edited: Jan 4, 2018

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