Unable to process the upgrade request

Discussion in 'General Questions' started by TucoRiley, Sep 30, 2018.

  1. TucoRiley

    TucoRiley Bit Poster

    Messages:
    8
    For the past month or two I get the above message once a day. I am running OSX High Sierra, with Windows 10 as a virtual machine. My version of parallels is 11.2.3.
    Any ideas why or how to get rid of this message?

    Thank You
     
    S__7 likes this.
  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    448
    Hi TucoRiley. Please provide the screenshot of the error message to check and assist further.
     
  3. TucoRiley

    TucoRiley Bit Poster

    Messages:
    8
    Thanks for the reply. I just received the message again. I happens once a day I believe. The message pops up over top of any program or windows desktop I am running at the time.
     

    Attached Files:

  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,161
    Hi @TucoRiley , Parallels Desktop 11 for mac is not compatible with High Sierra. Please install Parallels Desktop 14 for mac trial ( https://kb.parallels.com/124227 ) and check if that resolves this issue.
     
  5. TucoRiley

    TucoRiley Bit Poster

    Messages:
    8
    My version of parallels worked fine with Sierra and High Sierra for quite some time. This is a new message. In all other aspects Parallels and High sierra work without a hitch. I do not want to pay for an upgrade to get rid of an annoying message that is having no impact on my files or programs I am running. There has to be an easy simpler way to get rid of a software upgrade notice that obviously only is looking for more revenue while having no extra benefit to the software I am running?
     
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  6. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Please click on the Parallels Desktop icon in the Mac menu bar on the top (it looks like 2 red lines), navigate to Preferences -> General, set 'Check for updates:' to 'Never' and close that window. Quit Parallels Desktop now and launch it again.
     
  7. TucoRiley

    TucoRiley Bit Poster

    Messages:
    8
    Good Day;
    I did as you suggested, still occurred the following day. Shut down parallels, restarted, still happening once a day. Check for updates shows never in "preferences/General/check for updates/"
     
  8. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    455
    Hello TucoRiley, To help us understand the issue better, please take a screenshot of it which shows the ' never ' option is checked in (refer to http://bit.ly/2pSJ1AZ for assistance) and reply with the same.
     
  9. TucoRiley

    TucoRiley Bit Poster

    Messages:
    8
    Here it is
     

    Attached Files:

  10. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    The next time the error message appears, generate a Technical Data Report while the error message is being displayed (very important) and reply with the report ID number. We'll then investigate.
     
  11. TucoRiley

    TucoRiley Bit Poster

    Messages:
    8
    ID number 279729140
     
  12. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Thanks. We will get back to you on this at the earliest.
     

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