Unable to Record Audio using Record Screen

KirillBagrinovskiiy said:
Hi, can you check one thing? When you are recording screen using "Record Screen" with "Computer" selected as Audio Source try to open System Preferences -> Sound (Output tab). You will see Parallels Loopback device selected, and you will see Volume Control and Mute Checkbox at the bottom of the window. Make sure this checkbox is in unchecked state (look at screenshot). I hope my advice will help.
Click to expand...
I'm having this same issue trying to record a Webex video with Parallels toolbox Record Window on Mac. I use Airpods to listen. What is this "Loopback Device" everyone talks of? I don't have it in my audio system preferences.
 
I want to record the audio through computer but still listen through my airpods. When I choose computer as record audio from I can't hear through my airpods when the video is playing in realtime. Also, If I select record audio from "computer + default microphone" then I can't listen through the Airpods. Is there an option to record audio from "Computer + Airpods/Headphones" ?
 
NicholasJ6 said:
I want to record the audio through computer but still listen through my airpods. When I choose computer as record audio from I can't hear through my airpods when the video is playing in realtime. Also, If I select record audio from "computer + default microphone" then I can't listen through the Airpods. Is there an option to record audio from "Computer + Airpods/Headphones" ?
Click to expand...

Hello, can you try to change default microphone in System Preferences to Internal Mic or another (not AirPods), and try again record audio using "Computer + Default Microphone"?
 
Hi! I've tryed to record a meeting at ZOOM program by using only computer audio, but I got only the video and no audio! How can I solve this issue? I'm using Mac OS Big Sur.
 
thanks to Parallels for NOT fixing this issue. I've had this issue for months and it is the only application I use in the toolbox. I've used it for several years to record things on my screen, including the audio and video. Now, this parallels loopback is trashing the usefulness of the app. How about giving me my money back!
 
Duplic8tor said:
thanks to Parallels for NOT fixing this issue. I've had this issue for months and it is the only application I use in the toolbox. I've used it for several years to record things on my screen, including the audio and video. Now, this parallels loopback is trashing the usefulness of the app. How about giving me my money back!
Click to expand...
Greetings,
To let us proceed with an investigation, kindly reproduce the issue and collect a technical report as per this article: https://kb.parallels.com/en/124107
Then copy 9-digit ID of the report and provide it in a reply message.
We will be waiting for your reply.
 
I am using Parallel Toolbox for Mac. I am able to record audio from Computer using Record Screen with Parallels Loopback enabled under Input and Output settings however the Parallels Loopback Output no longer allows me to listen to audio while it is being recorded. If I change the output setting to headphones I can hear the audio but it will not record the audio. Nothing is muted. Previously, I could listen to the audio output while recording in Parallels Loopback mode. How do I resolve this?
 
DougB11 said:
I am using Parallel Toolbox for Mac. I am able to record audio from Computer using Record Screen with Parallels Loopback enabled under Input and Output settings however the Parallels Loopback Output no longer allows me to listen to audio while it is being recorded. If I change the output setting to headphones I can hear the audio but it will not record the audio. Nothing is muted. Previously, I could listen to the audio output while recording in Parallels Loopback mode. How do I resolve this?
Click to expand...
Greetings,
To let us proceed with an investigation, kindly reproduce the issue and collect a technical report as per this article: https://kb.parallels.com/en/124107
Then copy 9-digit ID of the report and provide it in a reply message.
We will be waiting for your reply.
 
Shiwan said:
Hi

I am using Parallel Toolbox for Mac. I am unable to record audit from Computer using Record Screen.
I checked my laptop audio system and it is working fine. I could hear the audio when I am not recording the screen.
When I trigger Record Screen, the audio automatically mutes.
I also checked my Privacy settings and Parallel ToolBox had been checked to access audio.
I am using macOS Mojave V110.14 if this info helps.

I had sent a technical report - ID 298461829.

Anyone, who can help? I need to record my lectures before they expire. :(
Thank you in advance!
Click to expand...

Try to uninstall the Parallel Toolbox f and then install again. and restart your computer. in general it works for the app and sofwtware frases..
 
Parallel Toolbox for Windows throws error that is cannot merge audio and video file. It never worked, reinstalled and tried on different computers (even brand new fully patched one's Win 10 & Win 11). This features has NEVER worked on windows
 
KristofG1 said:
Parallel Toolbox for Windows throws error that is cannot merge audio and video file. It never worked, reinstalled and tried on different computers (even brand new fully patched one's Win 10 & Win 11). This features has NEVER worked on windows
Click to expand...
Greetings,
To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
While report is gathering, you can paste the link in the issue description so we could test it locally.
Then copy 9-digit ID of the report and provide it in a reply message.
Looking forward to hearing from you.
 
You must log in or register to reply here.
Back
Top