Unauthorised Charge
- Thread starter AndyT9
- Start date
Trishna Oobeyram
Staff member
Hello @AndyT9
We have created a support ticket for your issue.
Please check your email for future messages.
Regards,
Issue with Parallels Activation and Billing
I am writing to bring to your attention an issue I encountered regarding the activation and billing of my Parallels software.
On February 12, 2024, I attempted to activate the trial version of Parallels on my MacBook, but strangely your system activated a student version and I was charged $71.99 USD for it.
I intended to utilize the trial version initially, but it seems that I was charged for the student version instead.
Moreover, after 14 days, I received a prompt to purchase the software again, despite having already paid for the license. This situation has caused confusion and inconvenience.
I kindly request your assistance in resolving this matter promptly. Could you please verify my purchase and ensure that my license is activated correctly?
Please let me know if any further information is required from my end to facilitate the resolution of this issue. I appreciate your attention to this matter and look forward to your prompt response.
Sincerely,
Alla
I am writing to bring to your attention an issue I encountered regarding the activation and billing of my Parallels software.
On February 12, 2024, I attempted to activate the trial version of Parallels on my MacBook, but strangely your system activated a student version and I was charged $71.99 USD for it.
I intended to utilize the trial version initially, but it seems that I was charged for the student version instead.
Moreover, after 14 days, I received a prompt to purchase the software again, despite having already paid for the license. This situation has caused confusion and inconvenience.
I kindly request your assistance in resolving this matter promptly. Could you please verify my purchase and ensure that my license is activated correctly?
Please let me know if any further information is required from my end to facilitate the resolution of this issue. I appreciate your attention to this matter and look forward to your prompt response.
Sincerely,
Alla
Avinash Bundhoo
Staff member
Hello,
Unfortunately, Parallels Desktop for Mac App Store Edition falls under the Apple Sales & Refund Terms and Conditions.
For any such requests, please contact App Store Customer Service directly: http://www.apple.com/support/contact/
Thanks
I have canceled my renew of my account 5 month ago, but today it charged me 99.99$
My account : ebiganjali@gmail.com
Without informing or notification, I also don't have my macbook , why it charged me?
My account : ebiganjali@gmail.com
Without informing or notification, I also don't have my macbook , why it charged me?
Avinash Bundhoo
Staff member
Hello,
Thank you for reaching out.
We could not find any recent charges while using your email address.
Please provide the reference number so that we can check for the renewal.
Thanks
Dear Sir
Last year I downloaded the parrarel for trial and after that I make payment, but the program ask for charge again, and I have paid more than the amount , as I rememer it should be 69$ but also I paid for another 99$, but I have canceled auto renew, but yesterday again it charged me with 99$. here I have attached the detail, I dont have ma macbook, so why after cancelation of renew it charged me again?
please check my account .
one time it deduct amount from my apple account , one time from my bank account. what is the reason???
Last year I downloaded the parrarel for trial and after that I make payment, but the program ask for charge again, and I have paid more than the amount , as I rememer it should be 69$ but also I paid for another 99$, but I have canceled auto renew, but yesterday again it charged me with 99$. here I have attached the detail, I dont have ma macbook, so why after cancelation of renew it charged me again?
please check my account .
one time it deduct amount from my apple account , one time from my bank account. what is the reason???
Attachments
Avinash Bundhoo
Staff member
Hello,
Please note if the purchase was made through the App store, Parallels does not have any visibility on purchase records for Parallels Desktop sold by Apple.
In this scenario, we would recommend to contact Apple support to get your refund and eventually cancel your subscription.
Thanks
Adeboye Adeotan
Forum Maven
Hello PabloC12,
Please be informed that a refund request for the purchase has been submitted for processing.
Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
That's awesome!
Thank you!
Hello,
I activated PayPal for Parallels products a few years ago, including Toolbox for Windows.
Today I was charged 24.99 Euros via PayPal. I no longer use Parallels software. On my account page, all subscriptions are expired.
I could not find the references for Parallels Toolbox for Windows to cancel future payments via PayPal.
Cleverbridge order number is 486053947
Please help me cancel this payment and cancel subsequent payments. Thank you
I activated PayPal for Parallels products a few years ago, including Toolbox for Windows.
Today I was charged 24.99 Euros via PayPal. I no longer use Parallels software. On my account page, all subscriptions are expired.
I could not find the references for Parallels Toolbox for Windows to cancel future payments via PayPal.
Cleverbridge order number is 486053947
Please help me cancel this payment and cancel subsequent payments. Thank you
Attachments
Avinash Bundhoo
Staff member
Hello @AdrianV2
Thank you for reaching out.
As per your request, the refund for Parallels Toolbox for Windows for order № 486053947. Funds will be credited back within 5-7 business days.
Thank you and have a nice week!
Hello,
I used my debit card to access the free trial last year and it ended before it could charge me. I no longer use Parallels software anymore. I viewed my account page and it confirmed that no subscriptions were even activated. However, today my account was deducted $69 for Parallels via Cleverbridge. The Cleverbridge order number is 492212224545.
Can you please cancel this payment and cancel all subsequent payments as well? Thank you.
I used my debit card to access the free trial last year and it ended before it could charge me. I no longer use Parallels software anymore. I viewed my account page and it confirmed that no subscriptions were even activated. However, today my account was deducted $69 for Parallels via Cleverbridge. The Cleverbridge order number is 492212224545.
Can you please cancel this payment and cancel all subsequent payments as well? Thank you.
Adeboye Adeotan
Forum Maven
Hello ValerieS1,
Kindly confirm that the Cleverbridge transaction ID is correct. We were unable to find any transactions using the provided ID.
Hello, the transaction ID number is 4922122245. Sorry about that.