update problem for Parallels Desktop 12 for Mac 12.1.1

[Emre2]

I cant update my Parallels to 12.1.1. Problem its like when I click to Install Update's button the application is down.so I need help for that problem as soon as...

 

[Maria@Parallels]

I cant update my Parallels to 12.1.1. Problem its like when I click to Install Update's button the application is down.so I need help for that problem as soon as...

Did you get any error message?

 

[Emre2]

Did you get any error message?

I click to Install Update's button and the application just down , never give any error message or something

 

[PaulChristopher@Parallels]

I click to Install Update's button and the application just down , never give any error message or something

Hi enre2, it would be great if you could share the screenshot of the error message so that we will investigate further and help you in a better way.