update won't work

[LaurenceC]

I keep getting a message informing me there is a new update for Parallels Desktop for Mac (build 9.0.24229) I currently have build 9.0.24217) click on install and the screen disappears but nothing happens and if I click on the parallels window update box reappears prompting me to do the update...it just never goes past this screen.

also(different issue)I'm not sure if is a OSX issue or Parallels issue, if i open up finder when I'm on the windows 7 VM and i try to drag finder boxes back to the OSX environment it doesn't allow me to. i used to be able to but not for a few months now..i can drag other programs to the OSX screens just not finder windows..i have to quit them and select OSX window and reopen finder.
again not sure if this is a Apple OSX issue or Parallels??

any advice is greatly appreciated.

 

[LaurenceC]

no I have not restarted my mac...will try that(but not holding my hopes..)

at the end it sais If the steps above do not help to fix the issue please try to use the following Knowledge base article to troubleshoot Parallels Tools installation issues: Parallels Tools Troubleshooting
doesn't say about submitting a report...

 

[LaurenceC]

ive restarted the mac...still won't allow me to drag and drop finder into MAC OSX.allows me to drag and drop anything else but finder...

 

[Parallels User]

I had posted two kb articles for you to follow thru, one of them ( http://kb.parallels.com/en/111730 ), has the submit problem report at the end.

 

[Parallels User]

Here re it is for your convenience.

Step 2.5. Submit Problem Report:
If the issue is still not solved or you have difficulties with any of the steps outlined above, please submit the Problem Report from Help menu > Report a Problem.
Remember the Problem Report ID and keep it for technical support department.
Contact Parallels Technical Support.
NOTE: It will speed up the issue resolution process if you send the results of the above troubleshooting and Problem Report ID when submitting your support request.

 

[LaurenceC]

I dont recall seeing any articles..i had a look now but not sure what I am meant to be doing? do I just scroll to the end to submit the error report?

 

[Parallels User]

ive restarted the mac...still won't allow me to drag and drop finder into MAC OSX.allows me to drag and drop anything else but finder...

I don't understand what you mean by drag and drop finder into Mac? Aren't we talking about drag and drop from OS X into Windows? Drag and drop anything else but finder?

 

[Parallels User]

Now when I re read your first post I concluded I don't understand what your problem is after all, you say "drag finder boxes into OS X", Finder is an OS X app, it's already in OS X.

 

[Parallels User]

I dont recall seeing any articles..i had a look now but not sure what I am meant to be doing? do I just scroll to the end to submit the error report?

You were supposed to follow each step, I thought you said you had follow those knowledge base articles, now you say you didn't? Sorry, I give up, did all I could, good luck.

 

[LaurenceC]

Hi apologies, I was talking talking about dragging finder between Desktop Spaces which i now realise has nothing to do with Parallels. thank you for your help.

 

[LaurenceC]

earlier I meant I had followed the troubleshooting steps on this page http://kb.parallels.com/8969 i didnt realise it was referred to as an article. apologies again for the confusion.
problem is now resolved. thank you again and sorry again for confusion.

 

[charlesd1]

Definitely you can keep this.. and remember in future that in programming always keep the backup of any work..

 

[charlesd1]

As we all know that technology changes day by day and every one want to implement the latest features for users so it will be continue in future too..Please update the same if feel any problem so post in related forums or ask in concern application's help!