Upgrade protection customers

S

smj

Bit poster
Just curious if anyone with upgrade protection has received the magic email containing their new activation key?

If not have you had any luck requesting one directly from the Parallels support people?

Seems pretty unfair to me that we're being made to wait for so long when it should be a simple matter to send us an email with our new keys
 
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I am also still waiting for a 3.0 activation key. I bought Parallels 2 with Upgrade Protection on January 19th... I emailed parallels support on June 15th about this, but have heard nothing back. Can someone please assist me..?
 
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I'm also in the same boat -- purchased with Upgrade Protection and then never received a v3 key.

I sent an email to info@parallels.com and order-support@parallels.com a week ago and heard back nothing from either, other than the automated reply saying that a support person would contact me within 3 business days. I just sent a follow-up email before doing a web search and finding this thread.

Mike@Parallels,
Since you are obviously familiar with this problem and are acting on it, could you please sort out my missing v3 activation key too. The order-support ticket is "Parallels #171943". It lists my original order number.

Many Thanks,
Michael
 
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Cheers Mike - received with thanks - but I would rather have received the upgrade key automatically...

Anyhow - looking forward to using the new program - have heard great things...

Best,

Simon.
 
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Mike@Parallels said:
Check your mailbox please.
Click to expand...

Mike@Parallels, can you also look into my support case please? I opened a ticket one week ago. It's ticket #173888. When I purchased Parallels I received an email stating that I had upgrade protection for major releases for one year, but I have not received an activation key for 3.0. Thanks.
 
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