Upgrade protection customers

Discussion in 'General Questions' started by smj, Jun 11, 2007.

  1. Mike@Parallels

    Mike@Parallels

    Messages:
    112
    2 fredrics

    Check your PM please.

    Best regards,
    Mike
     
  2. fredrics

    fredrics

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    2
    Thanks for your quick reply, but that didn't help me with the 3.0 version I downloaded...
     
  3. simondoyle

    simondoyle

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    5
    I am also still waiting for a 3.0 activation key. I bought Parallels 2 with Upgrade Protection on January 19th... I emailed parallels support on June 15th about this, but have heard nothing back. Can someone please assist me..?
     
  4. teppic

    teppic

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    2
    I'm also in the same boat -- purchased with Upgrade Protection and then never received a v3 key.

    I sent an email to info@parallels.com and order-support@parallels.com a week ago and heard back nothing from either, other than the automated reply saying that a support person would contact me within 3 business days. I just sent a follow-up email before doing a web search and finding this thread.

    Mike@Parallels,
    Since you are obviously familiar with this problem and are acting on it, could you please sort out my missing v3 activation key too. The order-support ticket is "Parallels #171943". It lists my original order number.

    Many Thanks,
    Michael
     
  5. Mike@Parallels

    Mike@Parallels

    Messages:
    112
    2 simondoyle

    Check your PM please.

    2 teppic

    Check your mailbox please.

    Best regards,
    Mike
     
  6. simondoyle

    simondoyle

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    5
    Cheers Mike - received with thanks - but I would rather have received the upgrade key automatically...

    Anyhow - looking forward to using the new program - have heard great things...

    Best,

    Simon.
     
  7. teppic

    teppic

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    2
    Thanks Mike,

    Up and running with version 3 now. Much appreciated.

    Cheers,
    Michael
     
  8. since1968

    since1968

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    1
    Mike@Parallels, can you also look into my support case please? I opened a ticket one week ago. It's ticket #173888. When I purchased Parallels I received an email stating that I had upgrade protection for major releases for one year, but I have not received an activation key for 3.0. Thanks.
     
  9. Mike@Parallels

    Mike@Parallels

    Messages:
    112
    2 since1968

    Check your PM please.

    Best regards,
    Mike
     

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