Upgrade won't accept activation key from old (2007) version

Discussion in 'Installation and Configuration' started by StefanK4, Sep 16, 2015.

  1. StefanK4

    StefanK4 Bit Poster

    Messages:
    1
    Hi!

    I just bought an upgrade from the german site but I cannot install because the key from the previous version is not accepted. I assume it is because the key is very old (2007) and has a different format. Sales support unfortunately didn't help me. What can I do about it?

    Best

    Stefan
     
  2. ghtop

    ghtop Bit Poster

    Messages:
    48
    You can only upgrade from the previous 2 versions (so 9 or 10 for 11). Anything earlier needs a new full license.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,769
    You're right!
    Everyone who has Parallels Desktop 9 and 10 can purchase the Parallels Desktop 11 for the upgrade price
     

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