Upgraded to 12, get "Unable to connect to Mac '%1'" message

[BenP2]

I just upgraded from 11 to 12 (Parallels Desktop), my activation key was accepted (green checkmark next to upgrade key), but pressing "Activate" button results in the message: " Unable to connect to the Mac "%1" " with the sub-message: "The SSL authentication failed. Try to connect to this Mac again." Subsequent tries result in same message. Help please?

Ben

 

[Maria@Parallels]

Did you check the network connectivity on the Mac side?

 

[LynnF1]

I am having the same issue and my Mac is connected to the network. What other options do I have to fix this?

 

[LynnF1]

Attached is the error message I am receiving and I am connected to the network on my Mac

 

[Pradeep@Parallels]

Attached is the error message I am receiving and I am connected to the network on my Mac

Hi, check if there is any Antivirus installed on Mac OS X if so then try to disable it during the activation process and also check if there is any proxy enabled on your Mac network by following the steps from the article and let us know if that makes any changes.

 

[RichardD10]

I ma upgrading to 12 from 11 and the upgrade is hanging ...Verifying "ParallelsDesktop-12.0.2-41353"... It has stuck there for ages. What can be wrong?

 

[RichardD10]

Can I talk to somebody? I may not be in the right place to get support/solution/

 

[Dinesh@Parallels]

Hello @RichardD10
We have created a support ticket # 2323316 and addressed your issue. Please review the correspondence and respond to it.

 

[LynnF1]

Attached is the error message I am receiving and I am connected to the network on my Mac

I do not have an antivirus running and the picture shows what it says in the Proxy. Do I need to remove the one in the list?

 

[phamtuanktdt]

I had the same issue and I followed your instruction. Thank you

 

[Dinesh@Parallels]

Hello @phamtuanktdt ,
Please connect the internet to a different network and check the behaviour.

 

[LynnF1]

THANK YOU SO MUCH!!! That WORKED!!

 

[Dinesh@Parallels]

Glad to hear that, @LynnF1 !

 

[DenisC3]

Hello I have the same problem. I am under Sierra 10.12.2 and I have tried to install Parallels Desktop Business 12.1.1-41491 without success. I have the following message: "unable to connect the Mac" 1. I have the same thing by disabling the antivirus and changing network . This version of Paralles Dekstop is compatible with the latest version of Sierra?
Waiting for your reply. Thank you

 

[PaulChristopher@Parallels]

Hello I have the same problem. I am under Sierra 10.12.2 and I have tried to install Parallels Desktop Business 12.1.1-41491 without success. I have the following message: "unable to connect the Mac" 1. I have the same thing by disabling the antivirus and changing network . This version of Paralles Dekstop is compatible with the latest version of Sierra?
Waiting for your reply. Thank you

Hello DenisC3, did you check the internet connectivity on Mac side? Parallels Desktop Business version 12.1.1- 41491 is compatible with Mac OS X Sierra.

 

[DenisC3]

Hello Paul, I do not have a network problem. everything is working. I do not see where she's the problem. an idea?

 

[DenisC3]

It's good, it works . I used Onyx to do a great cleanup and especially the permissions.

 

[Swati@Parallels]

It's good, it works . I used Onyx to do a great cleanup and especially the permissions.

Glad to hear that, Denis. We're here for you if you need us. Enjoy your day!

 

[kristianmartin]

Also check that your date and time is correct. If it is set to auto, simply un-check and re-check. That should be enough.

 

[Maria@Parallels]

thanks a lot for your suggestion @kristianmartin