Upgraded to 12, get "Unable to connect to Mac '%1'" message

Hello, I have this same error message while trying to activate Parallels 13. I checked the proxy settings and they match your picture, and I have tried two different networks. What else can I do?
 
ChrisH15 said:
Hello, I have this same error message while trying to activate Parallels 13. I checked the proxy settings and they match your picture, and I have tried two different networks. What else can I do?
Click to expand...
I have the same issue.
It looks the SSL certificate is expired yesterday (JST). And it was reported on twitter. And it looks solved partially. Now I can visit https://account.parallels.com and can see certificate isn't expired. However I'm still facing this problem.
I tried different way by using console like below.
prlsrvctl web-portal signin testmail@test.com
the return was like this
Unable to connect to the Mac "%1". The SSL authentication failed. Try to connect to this Mac again.
 
Yup me too, I have this same error message while trying to activate Parallels 13. I checked the proxy settings and they match your picture, and I have tried two different networks.
 
@ChrisH15 - I've just had this issue. I tried everything I could think of - reinstalling, trying over wifi, checking clocks were in sync. In the end, it turned out Little Snitch was the problem for me - I uninstalled it, and was able to activate Parallels successfully (previously I had logged out of my Parallels Account when I had the initial "Unable to connect to Mac %1" error, but couldn't activate again).

@YukiH1 - Edit: Ignore above, have just read your post. Wonder if the failed SSL certificate was tripping up Little Snitch and that's why uninstalling it worked for me. Or, it just resolved itself on Parallels end, with the certificate being updated.
 
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I'm having the same problem: The SSL authentication failed. Try to connect to this Mac again. What should I do in order to resolve my problem?
 
I am getting the same message. I have tried different internet connections. The sudo commands outlined above and opened up a trouble ticket. Pretty bad that I just dropped $80 and can't use this product. Wish I would have paid closer attention before purchasing.
 
Having the same issues here on 13, Parallels support did confirm to me yesterday that they were experiencing issues their end with the account portal. Although the issue is now different is it fair to assume they are still having troubles and its not our end?
 
I have just installed Parallels 13 on macOS 10.13.4 today and am experiencing the same SSL error, cannot activate the software.
 

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Same problem here (same message). I moved PDesktop 13 Business to a new Mac (from my old Mac) and I cannot register the license.
Yesterday, in the evening, I got a lot of problems trying to access/login to my Parallels account via web (many errors from Cloudfare).
Right now I'm unable to activate my license.
 
MarcelloR said:
Same problem here (same message). I moved PDesktop 13 Business to a new Mac (from my old Mac) and I cannot register the license.
Yesterday, in the evening, I got a lot of problems trying to access/login to my Parallels account via web (many errors from Cloudfare).
Right now I'm unable to activate my license.
Click to expand...
Today I tried once again the registration and it worked for me too.
I'm going to think there were some kind of problem on the Parallels side.
 
MarcelloR said:
Today I tried once again the registration and it worked for me too.
I'm going to think there were some kind of problem on the Parallels side.
Click to expand...
Yes, the issue with Parallels Account portal is resolved. Feel free to reach out to us anytime for support.
 
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