upgraded to parallels 13

Discussion in 'Installation and Configuration' started by KrisT1, Sep 28, 2017.

  1. KrisT1

    KrisT1 Bit Poster

    Messages:
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    upgraded to parallels 13 and now in windows get a message "Windows can't find Mac"

    say to contact system admin, thats me LOL and I am lost

    I need to print items from program that is on the VM windows10 and can't due to lack of connection to MacBook and printer.
    thanks for any help provided
     
    Last edited: Sep 28, 2017
  2. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @KrisT1 ,
    Please share a screenshot of the error message so that we can check and assist you.

    Thanks
     
  3. KrisT1

    KrisT1 Bit Poster

    Messages:
    10
    you will have to help me with this, every tool I have tried is not working because it wants to save, I am assuming to the Mac...... Which it will not connect.
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    Hello @KrisT1, Please start Windows and click on Actions(On the Mac menu bar) > Reinstall Parallels Tools and check if this works. Thanks!
     
  5. KrisT1

    KrisT1 Bit Poster

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    10
    Done, no change
     
  6. KrisT1

    KrisT1 Bit Poster

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    Any other ideas??
     
  7. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
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    Please let us know whether it is a network printer or USB printer. If it is a Network printer, please click on Two red lines(On the Mac menu bar) > Hardware > Network > Bridge(Default Network Adapter)Thanks!
     
  8. KrisT1

    KrisT1 Bit Poster

    Messages:
    10
    It's not only just a print problem, but the VM can not connect to the Mac; files , printer, USB ports, can not copy paste anymore ( which I used everyday, between windows and Mac)
    Unfortunately this app/site doesn't allow me to take a photo and post/upload into this thread.:mad:
    Screen Shot 2017-10-02 at 8.56.07 PM
     
    Last edited: Oct 2, 2017
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you to completely uninstall Parallels Tools then reinstall it to resolve the issue.
     
    KrisT1 likes this.
  10. KrisT1

    KrisT1 Bit Poster

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    This did the trick!! Thanks so much for link to article
     
  11. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    450
    You're welcome. Please get back to us for any further queries. Thanks!
     

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