Upgrading from old to latest version 15

Discussion in 'General Questions' started by remotecontroller, Nov 27, 2019.

  1. remotecontroller

    remotecontroller Bit Poster

    Messages:
    13
    Hi,

    I bought Parallels about 10 years ago. If I want the Pro version now, can I combine several discounts such as upgrade+Black Friday+Academic discounts?

    Thanks
     
  2. remotecontroller

    remotecontroller Bit Poster

    Messages:
    13
    I entered the old license key in My Account and the system states "Wrong license key format". Even I removed the two dashes in between the numbers, I still get the same error.
     
  3. remotecontroller

    remotecontroller Bit Poster

    Messages:
    13
    Hi, anybody from the Sales department to answer this?
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,216
    Hi, now you can upgrade from any previous Parallels Desktop version, so you can purchase new upgrade license with the Black Friday offer.
    Or purchase the Student version at https://www.parallels.com/landingpage/pd/education/
    So it's unable to combine Black Friday and Student edition discount.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,216
     
  6. VenkiteshR

    VenkiteshR Bit Poster

    Messages:
    3
    Hi,
    I am facing similar issue. I have a old licensed Parallels 3.0 version. I would like to upgrade to parallels 15. When I use my old license key, getting a message stating wrong key format. Please let me know how I can upgrade to new version.
     
    remotecontroller likes this.
  7. remotecontroller

    remotecontroller Bit Poster

    Messages:
    13
    Hi Maria, I have the same problem. What shall we do?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,216
    Hi, could you share your key with us?
     
  9. remotecontroller

    remotecontroller Bit Poster

    Messages:
    13
    Thanks. Just PM you.
     
  10. JannisS

    JannisS Bit Poster

    Messages:
    3
    Hi Maria,
    I bought the upgrade version with the Black Friday offer and I am trying to activate it. I got the Version 15 Upgrade key and the Parallels 10 activation key, but I get an error like:
    "This key cannot be used to activate Parallels Desktop. If this is a key for Parallels Desktop Business Edition, please follow these instructions or contact your system administrator."
    The Version 10 key is not a business edition key.

    I am not sure if it the issue is related with the account I used. With version 10 I used my email and now I used the apple ID and created a new account with the version 15 upgrade key. I know it sounds somehow stupid now, but I couldn't see any option to unregister the key from the new account to try it again with my old account.
    Please advise
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,216
    Hi, please share more details with us:
    your old account email
    your new account email
    your keys for 10 and 15 versions.
    please send it via the private message.
     
  12. JannisS

    JannisS Bit Poster

    Messages:
    3
    Hi Maria,
    I am feeling kinda stupid right now. How can I send you a pm? I can't find any button to start a conversation with you.
    BTW I am using Mac OS 10.14 with Safari.
     
  13. PeszlenS

    PeszlenS Bit Poster

    Messages:
    1
    Dear Maria, Can I upgrade my legacy licenses (Parallels Desktop 11 for Mac full version, multilingual) to version 15 for 49.99 dollars per computer? B.R. Szilard
     
  14. JannisS

    JannisS Bit Poster

    Messages:
    3
    Hi Maria,
    can you send me a pm so I can reply to it? thanks
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,216
    Hi, please just reply here.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,216
    Please reply on mine. Just sent it to you.
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,216
    Hi, are you using Parallels Desktop Business edition? Or every user has personal Parallels Desktop app?
     

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