Windows 10 is Updating Hang-Up

Discussion in 'General Questions' started by RobK2, Feb 12, 2019.

  1. RobK2

    RobK2 Bit Poster

    Messages:
    3
    I cannot seem to open Windows 10 in Parallels 14.12 on my Mac OS (Mojave 10.14.3).

    Everytime I click on the Parallels icon I can an alert telling me that:

    "Windows 10 is starting and then I get an alert saying "Windows 10 is installing updates. Performance may be affected. Set Windows to update when you are away".

    However Windows never seems to update. I cannot start any of my Windows applications. If I click on them they simply hang-up. I have tried shutting down Parallels and Windows and it keeps doing the same thing. I have even clicked on the gear icon in the windows control panel (which I access in the Parallel menu) and then gone into Maintenance to schedule the maintenance for a later time and/or force it to "Start Now". Windows just gets hung up suggesting it is updating but nothing happens.

    How do I fix this?

    Thanks
     
  2. KebhaK@Parallels

    KebhaK@Parallels Staff Member

    Messages:
    123
    Hi @RobK2, start the Windows virtual machine, select Actions (from the Mac menu bar) -> Take Snapshot. Again select Actions -> Reset and check the issue.
     
  3. RobK2

    RobK2 Bit Poster

    Messages:
    3
    Yup that worked! What did this do?

    Thanks
    RK
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,049
    you mean "reset" option? It just reboot your VM. And more info about snapshot you can find here https://kb.parallels.com/5691
     

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