Windows cannot access mac home desktop / auf mac home desktop konnte nicht zugegriffen werden

Discussion in 'Parallels Desktop for Mac Feature Suggestions' started by ParallelsU133, Jun 29, 2018.

  1. ParallelsU133

    ParallelsU133 Bit Poster

    Messages:
    4
    Hello,
    after an update of parallels (13.3.2) and after a windows (10 Home) update - I cannot access the mac desktop. Software installed on the VM Windows is not there anymore. I hope that somebody has a quick solution for me.

    Thank you in advance
    Maria
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    Hi Maria. Let us ensure that Parallels Tools are properly installed. Please refer to these steps to install Parallels Tools.
     
  3. ParallelsU133

    ParallelsU133 Bit Poster

    Messages:
    4
    Hi Hemnath, thank you for your reply.
    Yes, I followed the steps. I am using Parallels since about 1 year and it worked fine in the past. I am a little worried that I will lose my data from the virtual machine.
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    To help us understand the issue better, please take a screenshot of the Windows Desktop screen (refer to http://bit.ly/2pSJ1AZ for assistance) and reply with the same.
     
  5. ParallelsU133

    ParallelsU133 Bit Poster

    Messages:
    4
    Here is a screenshot of my desktop
     

    Attached Files:

  6. ParallelsU133

    ParallelsU133 Bit Poster

    Messages:
    4
    I contacted chat support an now everything is fine. thank you
     
  7. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     

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