Wrong Support Code

M

MatthewH3

Bit poster
Hello,

I am getting an error of "Wrong Support Code" while trying to create a support ticket. I have no idea why it's not working because I just went to my account and copied exactly what I saw there. Any ideas? I need to contact support asap but I've been trying to figure this out for hours. I wish the process was easier to contact support for a product I paid for.
 
hi, im trying to open a support ticket and have the same problem of wrong support code although its the code from my account (36595-52507). this is just the begining cause my big problem is apdating parallels tools that can not be completed for a long time after trying to do every thing i can do according to your suport articles, including reinstaling and other actions.
i need help.
the problem is a continuing one for couple of months already, tried to solve it by my self and nothing i did helped. and now, i'm blocked of opening a support ticket?!. unbelivble.
thank you in advance for your help.
 

Attachments

  • upload_2016-11-7_11-0-39.png
    upload_2016-11-7_11-0-39.png
    234.4 KB · Views: 1
Last edited:
Hello @bebe ,
The email support for Parallels Desktop 10 is stopped on August 25, 2016 and that's the reason you're unable to open a support ticket. Did you try this solution? If the installation fails again, let us know at where it fails(percentage). If possible, please share few screenshots to us.
 
Dinesh@Parallels said:
Hello @bebe ,
The email support for Parallels Desktop 10 is stopped on August 25, 2016 and that's the reason you're unable to open a support ticket. Did you try this solution? If the installation fails again, let us know at where it fails(percentage). If possible, please share few screenshots to us.
Click to expand...
thanks. i will try it later. the update stops at 24% all the time.
 
You must log in or register to reply here.
Back
Top