Xbox One Controller will not pair (bluetooth)

T

TimothyG7

Bit poster
I am trying to pair my Xbox One bluetooth controller with Windows 11 Parallels. When I turn pairing on my controller, I can see the controller in Windows 11 bluetooth. I try connecting, and it asks me for a pin. I entered 00 as mentioned in this article (https://kb.parallels.com/124771). Then I get the message "Unknown device" from Windows and it does not pair.

Is anyone else having this problem?

I tried contacting Parallels support and so far it has been futile. My ticket has not been responded to. I also tried chatting but the chat program has a very short idle timeout period so I've now gotten disconnected 3 times and having to restart each time. Very infuriating.

I purchased this software strictly for gaming. If I can't connect the controller, I will likely ask for a refund as it is otherwise pointless for me.
 
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I have a problem with PS5 Controller on M1 Mac mini. On Parallels/Win11 its only paired but not connected. In my fall - what I need to buy: a Bluetooth Adapter or Steam Link Device ? 100 Euros for Parallels 17 and I can't play "It take Two".
 
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There is still no fix as far as I am aware, which is very frustrating. As of right now, the only option for using a controller at all I am aware of is to downgrade to 17.0.0.1 and use a USB cable. o_O
 
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MacHater said:
The 8bitdo Wireless USB adapter 2 is the key and, for anyone who has been banging their head against a wall while Apple and Parallels blame one another, the $20 is well worth it. https://www.amazon.com/8Bitdo-Raspberry-Compatible-Controller-Bluetooth/dp/B09M8CVMYF/ This should work for PS, Switch and other bluetooth gamepads, too.
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Have not purchased it yet (don't really play any Windows games that need a controller) but does it actually work easily on M1 iMac/Parallels 17/Windows 11 ARM? Sorry if this should be obvious but don't know your setup. Thanks.
 
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This appears to have finally been fixed with Parallels Version 18.0.0 (53049). I can now use an Xbox Controller Via Bluetooth on a Windows 11 VM with NO physical wires, via Parallels Version 18.0.0 (53049) directly passing through Mac's Built in Bluetooth adapter without any problem whatsoever. Woot! parallels finally got it right!
 
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That's good to hear. unfortunately, I've actually invested in a Windows laptop since I originally posted this because I had so many issues with Parallels, this being one of my biggest annoyances... I won't be renewing my Parallels subscription when it expires in December.
 
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I have a medical device I use at work that worked perfectly via Parallels with a bluetooth dongle on my old macbook pro. I recently bought the M4 MBP and the device software (RaySafe View) searches but cannot find the medical device. I'm using the same dongle as I did with Windows 10. I've spend hours on remote sessions with Parallels and emails with the device manufacturer. Parallels final answer was the device software is not ARM compatible and the device manufacturer said it is not really a compatibility issue between ARM and RaySafe view, the issue lies between in how well the emulator can mimic Windows. Users can set up the emulations in different ways depending on which emulator they are using and how they set it up, meaning it is more or less impossible to create a Bluetooth protocol for each variety. If that is true, the Parallels support person couldn't figure it out and I watched them try for 3 hours straight. Finding the issues with the Xbox controllers makes me wonder if it could be the bluetooth dongle, even though the dongle works with other bluetooth devices like my Bose speakers. Thoughts?
 
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