"Your Product Activation Key Reached Its Activation Limit..."

Discussion in 'Installation and Configuration' started by Gamesurgeon, May 14, 2014.

  1. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello ChrisN5, please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation. Thanks!
     
  2. ChrisN5

    ChrisN5 Bit Poster

    Messages:
    2
    Thank you it worked!
     
  3. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Glad to know that you were able to sort out the issue. Please get back to us for any further queries. Thanks!
     
  4. carlosy1

    carlosy1 Bit Poster

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    2
    I´ve repair my mac and have the problem of maximun users. please help
     
  5. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
    Hello Carlos, please try to activate now.
     
  6. carlosy1

    carlosy1 Bit Poster

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    2
    Done. Thanks
     
  7. Keith3

    Keith3 Bit Poster

    Messages:
    3
    I tried the "prlsrvctl activate-license-online" but still get the error "Unable to confirm the product license". Trying to activate 11.

    prlsrvctl activate-license-online
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula (http://www.parallels.com/eula)). Please purchase a new product license.

    -Keith
     
    Last edited: Feb 9, 2018
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,037
    We have reset the key. You can try to reactivate it now.
     
  9. Keith3

    Keith3 Bit Poster

    Messages:
    3
    Worked!! Thank you!!
     
  10. KarstenL2

    KarstenL2 Bit Poster

    Messages:
    2
    Hello,
    I transferred Paralles11 to a new Mac as described here:
    http://kb.parallels.com/de/116527

    Unfortunately it did not work. I always get the message when activating:

    Unable to confirm the product license. You have reached the maximum number of activations.

    What can I do?
     
  11. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi KarstenL2. Please quit Parallels Desktop now, launch it again and re-attempt the activation.
     
  12. KarstenL2

    KarstenL2 Bit Poster

    Messages:
    2
    thanks a lot
     
  13. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Welcome. Please post again here when in need of further assistance.
     
  14. JohnK17

    JohnK17 Bit Poster

    Messages:
    2
    I have reached the activation limit. The computers I was using Parallels on are no longer physically available to me to deactivate.
    Please advise.
     
  15. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @JohnK17, we have made the changes, please try to activate now.
     
  16. DanR4

    DanR4 Bit Poster

    Messages:
    1
    I was upgraded to a new Mac at work and I am trying to install my Parallels Desktop 13 on the new Mac with the activation code I received when I first purchased the item in March of 2017 (I can provide the reference number if needed) for my old Mac. However, I am getting the "Your product license has reached the activation limit." error message. What do I need to do to switch my Parallels desktop from my old Mac to my new one? Thank you.
     
  17. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @DanR4 , we have made the changes from our end. Please try to activate now and let us know if that works.
     
  18. JasonZ7

    JasonZ7 Bit Poster

    Messages:
    1
    I have multiple user accounts on my Mac and I am trying to register my paid for license of Parallels 11, however, I am presented with an error message saying I have exceeded my activation limit. Anyone know who can assist?
     
  19. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @JasonZ7 , we have reset the key, please try to activate now.
     
  20. MichaelB42

    MichaelB42 Bit Poster

    Messages:
    1
    Hi -- I am having the same problem as everyone else, trying to move my Parallels Desktop 11 license from my old computer to its replacement. I have signed out from the old computer, but the new one reports "This license is already in use..." and if I click on "Activate on this Mac" I get the popup "Unable to confirm the product license."

    Please reset activations, thanks.
     

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