Build 41591 will not install

R

RyanM7

Junior Member
I got warning from Parallels to install the latest build, so I did. However, when it tries to install after a couple popups checking to see if Parallels was already open and there was a new version, all that happens is new parallels icon appears in the dock and it just sits there. I can't quit it, I can only force quit it.

I have tried uninstalling everything, and getting a fresh download of parallels 41591, same deal.

I have a new late 2016 13" MBP, running Sierra. Any ideas?
 
RyanM7 said:
I got warning from Parallels to install the latest build, so I did. However, when it tries to install after a couple popups checking to see if Parallels was already open and there was a new version, all that happens is new parallels icon appears in the dock and it just sits there. I can't quit it, I can only force quit it.

I have tried uninstalling everything, and getting a fresh download of parallels 41591, same deal.

I have a new late 2016 13" MBP, running Sierra. Any ideas?
Click to expand...
Hi @RyanM7, please make sure you have to force quit Parallels Desktop if it is running so that you are able to reinstall the application. Please share the screenshot of the error message while you are re-installing Parallels Desktop so that we could help!
 
I have force quit, and completely restarted. There is no error message, just the installing parallels dialog, and a dock icon. Attached. At this point it just sits there. If I force quit, it does the same thing.

Screen Shot 2017-04-11 at 9.39.29 AM.png
Screen Shot 2017-04-11 at 9.39.51 AM.png
 
This is the log file:

Last login: Sun Apr 16 15:38:26 on ttys001

MacBook-Pro-2:~ Ryan$ /Volumes/Parallels\ Desktop\ 12/Install.app/Contents/MacOS/Install ; exit;

objc[1600]: Class YRKSpinningProgressIndicator is implemented in both /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Frameworks/PDControlCenter.framework/Versions/A/PDControlCenter (0x107cf5ef8) and /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Frameworks/libPrlGui.2.dylib (0x105a287f0). One of the two will be used. Which one is undefined.

objc[1600]: Class OpenPanel is implemented in both /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Frameworks/libPrlGui.2.dylib (0x105a289d0) and /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/MacOS/prl_client_app (0x105020ca8). One of the two will be used. Which one is undefined.

objc[1600]: Class DeallocHook is implemented in both /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Frameworks/libPrlGui.2.dylib (0x105a28930) and /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/MacOS/prl_client_app (0x105020cf8). One of the two will be used. Which one is undefined.

objc[1600]: Class MethodInfo is implemented in both /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Frameworks/libPrlGui.2.dylib (0x105a289a8) and /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/MacOS/prl_client_app (0x105020d70). One of the two will be used. Which one is undefined.

2017-04-16 15:41:54.314 Install[1599:18909] Parallels Desktop did finish launching
 
Please, try this KB.

If this doesn't help: generate stand-alone problem report and post its id here. To do this at the moment the issue is being reproduced do the next command it terminal:
/Volumes/Parallels\ Desktop\ 12/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone
Executing this command takes come time. id will be printed in the output.
 
Ok. Try this command in terminal:
sudo -u clint /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain system -domain local -domain user
At looks the same as in KB mentioned above but with additional option -u clint in sudo.
 
Unfortunately same issue after doing that.

I did try making a new user account, it did appear a bit different in that I got the license agreement screen, but after that it did the same thing. Future install retries behaved just like my main account.
 
log file:

04-20 19:07:47.509 F /AbstractTask:1261:775/ Starting task LaunchUpdater <0x7fe6377bbfe0> execution
04-20 19:07:47.509 F /AbstractTask:1261:775/ Task LaunchUpdater <0x7fe6377bbfe0>: new subtask is GetProxyInfo <0>
04-20 19:07:47.509 F /AbstractTask:1261:775/ Starting task GetProxyInfo <0x7fe6377d3de0> execution
04-20 19:07:47.585 F /prl_client_app:1261:775/ handleInputSourceShortcutChanged. Type = 764
04-20 19:07:47.586 F /prl_client_app:1261:775/ nKeyCode = 31, nModifiers = 100000 nDirection = 0 bEnabled = 0
04-20 19:07:47.586 F /prl_client_app:1261:775/ nKeyCode = 31, nModifiers = 180000 nDirection = 1 bEnabled = 0
04-20 19:07:47.604 F /AbstractTask:1261:775/ Task GetProxyInfo <0x7fe6377d3de0>: new subtask is DetectServer <0>
04-20 19:07:47.752 F /AbstractTask:1261:775/ Task GetProxyInfo <0x7fe6377d3de0>: new subtask is DetectCredentials <1>
04-20 19:07:47.756 F /AbstractTask:1261:775/ Finishing task GetProxyInfo <0x7fe6377d3de0> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:07:47.760 F /AbstractTask:1261:775/ Task LaunchUpdater <0x7fe6377bbfe0>: new subtask is Launch <1>
04-20 19:07:48.066 F /prl_updater_ctl:1267:775/ You have the latest version of the Parallels Software.
04-20 19:07:48.080 F /AbstractTask:1261:775/ Finishing task LaunchUpdater <0x7fe6377bbfe0> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:07:48.087 F /AbstractTask:1261:775/ Finishing task ClientCheckForProductUpdate <0x7fe63709c110> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:07:48.087 F /AbstractTask:1261:775/ Finishing task SmartInstall <0x7fe634da3b20> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:07:48.087 F /AbstractTask:1261:775/ Task StartApplication <0x7fe634f1e900>: new subtask is InitializeAppBundle <8>
04-20 19:07:48.087 F /AbstractTask:1261:775/ Starting task InitializeAppBundle <0x7fe634f43d80> execution
04-20 19:07:48.087 F /AbstractTask:1261:775/ Task InitializeAppBundle <0x7fe634f43d80>: new subtask is ShowEULA <1>
04-20 19:07:48.093 F /AbstractTask:1261:775/ Starting task ShowEULA <0x7fe634f5a390> execution
04-20 19:07:48.097 F /AbstractTask:1261:775/ Task ShowEULA <0x7fe634f5a390>: new subtask is CheckEULAVersion <0>
04-20 19:07:48.097 F /PrlGui:1261:775/ EULA version path: [/Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Resources/License.ver]
04-20 19:07:48.098 F /PrlGui:1261:775/ EULA version: [4.0.0.parallels]
04-20 19:07:48.098 F /PrlGui:1261:775/ EULA accepted status: [1]
04-20 19:07:48.099 F /AbstractTask:1261:775/ Finishing task ShowEULA <0x7fe634f5a390> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:07:48.099 F /AbstractTask:1261:775/ Task InitializeAppBundle <0x7fe634f43d80>: new subtask is PerformPreInitialization <2>
04-20 19:07:48.113 F /AbstractTask:1261:775/ Task InitializeAppBundle <0x7fe634f43d80>: new subtask is QuitConflictingAppsBeforeCopy <3>
04-20 19:07:48.121 F /AbstractTask:1261:775/ Task InitializeAppBundle <0x7fe634f43d80>: new subtask is CheckPreviousVersion <4>
04-20 19:08:49.897 F [APP_QUIT] /prl_client_app:1261:775/ Terminate signal received
04-20 19:08:49.897 F [APP_QUIT] /prl_client_app:1261:775/ Start closing application...
04-20 19:08:49.897 F /AbstractTask:1261:775/ Starting task RemoveAppContext <0x7fe6376640a0> execution
04-20 19:08:49.897 F /AbstractTask:1261:775/ Task RemoveAppContext <0x7fe6376640a0>: new subtask is CheckAppCloseBlockers <0>
04-20 19:08:49.897 F /prl_client_app:1261:775/ Application quit canceled - Bundle Initialization
04-20 19:08:49.903 F /AbstractTask:1261:775/ Finishing task RemoveAppContext <0x7fe6376640a0> with RC = 80000275 [PRL_ERR_OPERATION_WAS_CANCELED]
04-20 19:12:04.940 F /RLimits:1406:775/ RLIMIT_NOFILE was changed 2560/4294967295 -> 4096/4096
04-20 19:12:05.053 F /cmn_utils:1406:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 12.2.0 (41591) Mon, 03 Apr 2017 15:39:27
04-20 19:12:05.077 F /cmn_utils:1406:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 12.2.0 (41591) Mon, 03 Apr 2017 15:39:27
04-20 19:12:05.085 F /cmn_utils:1406:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 12.2.0 (41591) Mon, 03 Apr 2017 15:39:27
04-20 19:12:05.182 F /PrlGui:1406:775/ Can't' run from /Volumes/Parallels Desktop 12/Parallels Desktop.app - statfs flags 4209419.
04-20 19:12:05.425 F /PrlGui:1406:775/ Can't' run from /Volumes/Parallels Desktop 12/Parallels Desktop.app - statfs flags 4209419.
04-20 19:12:05.425 F [AppController] /prl_client_app:1406:775/ !!! Can not load localized images from /Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Resources/en.lproj/prl_client_app.rcc !!!
04-20 19:12:05.691 F /AbstractTask:1406:775/ Starting task StartApplication <0x7ffba26e3640> execution
04-20 19:12:05.691 F /AbstractTask:1406:775/ Task StartApplication <0x7ffba26e3640>: new subtask is InitSdk <1>
04-20 19:12:05.699 F /cmn_utils:1406:775/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 12.2.0 (41591) Mon, 03 Apr 2017 14:48:44
04-20 19:12:05.703 F /AbstractTask:1406:775/ Task StartApplication <0x7ffba26e3640>: new subtask is CheckIfRunning <2>
04-20 19:12:05.703 F /AbstractTask:1406:775/ Task StartApplication <0x7ffba26e3640>: new subtask is CheckIfHostArchSupported <3>
04-20 19:12:05.703 F /AbstractTask:1406:775/ Task StartApplication <0x7ffba26e3640>: new subtask is CheckSafeBoot <5>
04-20 19:12:05.703 F /AbstractTask:1406:775/ Task StartApplication <0x7ffba26e3640>: new subtask is SmartInstall <6>
04-20 19:12:05.711 F /AbstractTask:1406:775/ Starting task SmartInstall <0x7ffba4d00860> execution
04-20 19:12:05.711 F /AbstractTask:1406:775/ Task SmartInstall <0x7ffba4d00860>: new subtask is CheckBundle <0>
04-20 19:12:05.711 F /AbstractTask:1406:775/ Task SmartInstall <0x7ffba4d00860>: new subtask is StartSmartInstall <1>
04-20 19:12:05.711 F /AbstractTask:1406:775/ Starting task ClientCheckForProductUpdate <0x7ffba26ef910> execution
04-20 19:12:05.711 F /AbstractTask:1406:775/ Task ClientCheckForProductUpdate <0x7ffba26ef910>: new subtask is ShowProgress <1>
04-20 19:12:06.495 F [APP_RESUME] /prl_client_app:1406:775/ Normal ordering and drawing: has resume data, front process
04-20 19:12:06.505 F /AbstractTask:1406:775/ Task ClientCheckForProductUpdate <0x7ffba26ef910>: new subtask is CheckForUpdates <4>
04-20 19:12:06.507 F /PrlGui:1406:775/ Update command : "/Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/MacOS/prl_updater_ctl" check --update desktop -i -ud -nr
04-20 19:12:06.507 F /AbstractTask:1406:775/ Starting task LaunchUpdater <0x7ffba6a6bda0> execution
04-20 19:12:06.507 F /AbstractTask:1406:775/ Task LaunchUpdater <0x7ffba6a6bda0>: new subtask is GetProxyInfo <0>
04-20 19:12:06.507 F /AbstractTask:1406:775/ Starting task GetProxyInfo <0x7ffba6a4e400> execution
04-20 19:12:06.596 F /prl_client_app:1406:775/ handleInputSourceShortcutChanged. Type = 764
04-20 19:12:06.596 F /prl_client_app:1406:775/ nKeyCode = 31, nModifiers = 100000 nDirection = 0 bEnabled = 0
04-20 19:12:06.596 F /prl_client_app:1406:775/ nKeyCode = 31, nModifiers = 180000 nDirection = 1 bEnabled = 0
04-20 19:12:06.616 F /AbstractTask:1406:775/ Task GetProxyInfo <0x7ffba6a4e400>: new subtask is DetectServer <0>
04-20 19:12:06.761 F /AbstractTask:1406:775/ Task GetProxyInfo <0x7ffba6a4e400>: new subtask is DetectCredentials <1>
04-20 19:12:06.765 F /AbstractTask:1406:775/ Finishing task GetProxyInfo <0x7ffba6a4e400> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:12:06.769 F /AbstractTask:1406:775/ Task LaunchUpdater <0x7ffba6a6bda0>: new subtask is Launch <1>
04-20 19:12:07.080 F /prl_updater_ctl:1414:775/ You have the latest version of the Parallels Software.
04-20 19:12:07.094 F /AbstractTask:1406:775/ Finishing task LaunchUpdater <0x7ffba6a6bda0> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:12:07.099 F /AbstractTask:1406:775/ Finishing task ClientCheckForProductUpdate <0x7ffba26ef910> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:12:07.099 F /AbstractTask:1406:775/ Finishing task SmartInstall <0x7ffba4d00860> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:12:07.099 F /AbstractTask:1406:775/ Task StartApplication <0x7ffba26e3640>: new subtask is InitializeAppBundle <8>
04-20 19:12:07.099 F /AbstractTask:1406:775/ Starting task InitializeAppBundle <0x7ffba6a22110> execution
04-20 19:12:07.099 F /AbstractTask:1406:775/ Task InitializeAppBundle <0x7ffba6a22110>: new subtask is ShowEULA <1>
04-20 19:12:07.104 F /AbstractTask:1406:775/ Starting task ShowEULA <0x7ffba688e140> execution
04-20 19:12:07.107 F /AbstractTask:1406:775/ Task ShowEULA <0x7ffba688e140>: new subtask is CheckEULAVersion <0>
04-20 19:12:07.107 F /PrlGui:1406:775/ EULA version path: [/Volumes/Parallels Desktop 12/Parallels Desktop.app/Contents/Resources/License.ver]
04-20 19:12:07.108 F /PrlGui:1406:775/ EULA version: [4.0.0.parallels]
04-20 19:12:07.108 F /PrlGui:1406:775/ EULA accepted status: [1]
04-20 19:12:07.108 F /AbstractTask:1406:775/ Finishing task ShowEULA <0x7ffba688e140> with RC = 00000000 [PRL_ERR_SUCCESS]
04-20 19:12:07.108 F /AbstractTask:1406:775/ Task InitializeAppBundle <0x7ffba6a22110>: new subtask is PerformPreInitialization <2>
04-20 19:12:07.119 F /AbstractTask:1406:775/ Task InitializeAppBundle <0x7ffba6a22110>: new subtask is QuitConflictingAppsBeforeCopy <3>
04-20 19:12:07.127 F /AbstractTask:1406:775/ Task InitializeAppBundle <0x7ffba6a22110>: new subtask is CheckPreviousVersion <4>
 
> Unfortunately same issue after doing that.

Did you do any configurations of sudo(8) on your system? Did you modify your sudoers file?
 
I don't know that that even is :) I don't think I did anything. I did find a previous image with the last version of Parallels and that too will now not install. I am really lost as to what it might be.
 
JamesG13 said:
Hi - I have the exact same problem. Did you ever get to a resolution?
Click to expand...
Hi @JamesG13, please be informed that Parallels Desktop 12 Update 12.2 (41591) was released and the issue has been addressed. Please update Parallels Desktop to the latest build. Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools) and let us know how it works.
 
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