Build 41591 will not install

Discussion in 'Installation and Configuration of Parallels Desktop' started by RyanM7, Apr 10, 2017.

  1. RyanM7

    RyanM7 Junior Member

    Messages:
    12
    I did boot in recovery mode and reinstalled macOS, same result.

    Paul - 41591 is the build I have been having trouble with, is there a newer build that resolves this issue? I am not sure what to do next.
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @RyanM7, there might be an issue with "Launch Services database corruption"

    Follow the instructions below to rebuild LaunchServices database:

    1. Open Terminal.app on the Mac.

    2. Paste the command below in Terminal:

    sudo /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain system -domain local -domain user
    3. Type your Mac password when required, then hit Enter.

    Note: the password will not be seen at this point.

    4. Close Terminal window and restart the Mac.

    Install/upgrade Parallels Desktop again.
     
  3. RyanM7

    RyanM7 Junior Member

    Messages:
    12
    I think I did that earlier in this thread, but I did it again, restarted, same result. Still need to force quit the dock icon.
     
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @RyanM7, it might be occurred due to the wrong permissions to the necessary folder on the Mac side.
    1. Open Terminal application (Finder > Applications > Utilities > Terminal);
    2. Copy the following command, paste it into Terminal window and press Return:
    sudo chown -R root:wheel /Library/Preferences/Parallels
    3. Try to run Parallels Desktop now.
    NOTE: Also, there might an alias called 'Parallels' in the /Library/Preferences directory instead of a folder called 'Parallels'. In such case please remove an alias.
     

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