How do I deactivate a Parallels 10 license to move it to a new Mac?

Discussion in 'Installation and Configuration of Parallels Desktop' started by Eric-SvenV, Dec 8, 2017.

  1. Eric-SvenV

    Eric-SvenV Bit poster

    Messages:
    1
    Hi,

    I hope the title says it all: How do I deactivate a Parallels 10 license to move it to a new Mac?

    Kind regards

    Eric
     
    AmitK8 likes this.
  2. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello Eric-SvenV, we have made few changes in the key settings. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.Thanks!
     
    AmitK8 likes this.
  3. ArndG1

    ArndG1 Bit poster

    Messages:
    4
    Hello!
    I have the same problem, but the solution you wrote above didn't work for me. :-(
    Are there other solutions?
    Regards, Arnd
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello ArndG1, we have made few changes in the key settings. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.Thanks!
     
  5. RadekM1

    RadekM1 Bit poster

    Messages:
    4
    Hi, I have same problem and "Terminal solution" didn't work for me :(
    Please help!
    Regards, Radek
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  7. RadekM1

    RadekM1 Bit poster

    Messages:
    4
    Works perfectly! Thank you! :)
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We are happy to hear that. Feel free to reach out to us anytime.
     
  9. ggascoigne

    ggascoigne Member

    Messages:
    25
    Sorry to resurrect this topic but I'm in the same boat. There doesn't appear to be a way to deactivate a Parallels 10 license. Can you help?
     
  10. ArndG1

    ArndG1 Bit poster

    Messages:
    4
    #metoo ;)
     
  11. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello ggascoigne, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  12. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello ArndG1, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  13. ArndG1

    ArndG1 Bit poster

    Messages:
    4
    Thx, the Terminal-Solution worked for me! :)
     
  14. You are welcome. Nice to know that it works now. Post again for additional queries.
     
  15. DesB

    DesB Bit poster

    Messages:
    1
    Hi, again sorry for dragging this out. I am trying to deactivate Parallels 10 on an old Mac to transfer it to a new unit. I cant find the deactivation option and the terminal entry solution isn't working on my new mac. Help please
     
  16. Hi, your key has been reset, please try to activate it again
     
  17. Q._

    Q._ Bit poster

    Messages:
    1
    Hi, again sorry for dragging this out. I am trying to deactivate Parallels 10 on an old Macbook to transfer it to a new MacBook Air . I cant find the deactivation option and the terminal entry solution isn't working on my new mac. Help please
     
  18. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  19. PeterC31

    PeterC31 Bit poster

    Messages:
    3
    Same situation for me. Can't find a way to deactivate a version 10 license on my current mac.
     
  20. Hey, your key's settings has been changed. Please try to activate it again and check.
     

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