How do I deactivate a Parallels 10 license to move it to a new Mac?

Discussion in 'Installation and Configuration' started by Eric-SvenV, Dec 8, 2017.

  1. PeterC31

    PeterC31 Bit Poster

    Messages:
    3
    Thanks for this but I'm still getting this message when I click on the "Activate" button after entering the activation key P6XXXXX-

    "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." Am I doing this wrong?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,380
    Did you perform the suggestions above: execute the prlsrvctl activate-license-online command?
     
    PeterC31 likes this.
  3. PeterC31

    PeterC31 Bit Poster

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    Thanks so much! Yes, this worked wonderfully.
     
  4. PEtiS

    PEtiS Bit Poster

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    1
    Could you please reset my activation key too?

    I just restored my system to a new mac from Timemachine and I get the "You have reached the maximum number of activations available for your activation key" error message. Clicking on Activate this Mac does not works. 'prlsrvctl activate-license-online' claims 'Failed to activate the license: Unable to confirm the product license. Please activate the product first.'

    Thanks!
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hey, your Parallels Desktop 11 license key has been reset, please try to activate it again and let us know how does it work.
     
  6. DouglasC5

    DouglasC5 Bit Poster

    Messages:
    6
    Hello. Reading through this thread, the OP specifically stated that he/she wanted to DEACTIVATE a license so that it could be moved to another machine. You replied numerous times stating the command in terminal 'prlsrvctl activate-license-online' would work. This command ACTIVATES a licence on a machine. I have tried it both on the machine that I am attempting to remove Paralleles from and again on the machine that I want to install the license on. It reports that the product has been successfully activated on the machine with the pre-existing installation and on the machine that I am trying to install on, it reports the line about reaching the maximum number of activations.

    I want to remove Parallels 10 from one machine and install it on another. How do I do this?
     
  7. DouglasC5

    DouglasC5 Bit Poster

    Messages:
    6
    Then when I try 'prlsrvctl deactivate-license', it says 'Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.'
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,380
    Hi, I cannot find any key in your account: d**gc9**@gmail.com
    Could you share it with us please (send us a pm with your key or email address)
     
  9. DouglasC5

    DouglasC5 Bit Poster

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    6
    I don't know how to PM on this board and cannot find any help file to assist me. Where's the PM function?
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Please just reply on mine
     
  11. DouglasC5

    DouglasC5 Bit Poster

    Messages:
    6
    Hello Maria,

    The license key for my Parallels 10 is: PSTE5R-Q51VCE-Q0QMJ6-JCSBAA-SN927W
    This was an upgrade license.

    My previous license was for Parallels 8: MK29E1-QRBS6A-AGP4WD-EG1F4P-NRBGD6

    I haven't used the software in a few years and installed it on a Mac mini that is running OSX 10.14.6. The installation went fine except that when I attempted to install Windows XP SP3, I couldn't get internet connectivity. I now wish to install Parallels 10 on a MacBook that is running OSX 10.13.6 with the hope that I can get internet connectivity on that machine. However, when I did so, I received a message saying that I have exceeded my maximum number of activations. I wish to deactivate the software on the Mac mini so that I can use it on the MacBook.

    I was on the phone yesterday with someone who tried helping me but gave up and advised me to buy the new version 15. This is not an acceptable solution in my opinion.

    Thank you,
    Doug
     
  12. DouglasC5

    DouglasC5 Bit Poster

    Messages:
    6
    I haven't got a clue as to what 'just reply on mine' means
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

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    I've sent you a private message and just asked you for reply on mine message.
    Anyway, we've received your email with additional details about your keys and reset both. Please check the issue and let us know if the issue still persists.
     
  14. DouglasC5

    DouglasC5 Bit Poster

    Messages:
    6
    Hello. I have just tried activating again on the macbook. I continue to receive the 'exceeded the maximum number of activations' error. So, it didn't work.
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

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    please check your inbox.
     

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