How do I deactivate a Parallels 10 license to move it to a new Mac?

Discussion in 'Installation and Configuration' started by Eric-SvenV, Dec 8, 2017.

  1. Eric-SvenV

    Eric-SvenV Bit Poster

    Messages:
    1
    Hi,

    I hope the title says it all: How do I deactivate a Parallels 10 license to move it to a new Mac?

    Kind regards

    Eric
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello Eric-SvenV, we have made few changes in the key settings. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.Thanks!
     
  3. ArndG1

    ArndG1 Bit Poster

    Messages:
    4
    Hello!
    I have the same problem, but the solution you wrote above didn't work for me. :-(
    Are there other solutions?
    Regards, Arnd
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello ArndG1, we have made few changes in the key settings. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.Thanks!
     
  5. RadekM1

    RadekM1 Bit Poster

    Messages:
    4
    Hi, I have same problem and "Terminal solution" didn't work for me :(
    Please help!
    Regards, Radek
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,791
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  7. RadekM1

    RadekM1 Bit Poster

    Messages:
    4
    Works perfectly! Thank you! :)
     
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,791
    We are happy to hear that. Feel free to reach out to us anytime.
     
  9. ggascoigne

    ggascoigne Kilo Poster

    Messages:
    25
    Sorry to resurrect this topic but I'm in the same boat. There doesn't appear to be a way to deactivate a Parallels 10 license. Can you help?
     
  10. ArndG1

    ArndG1 Bit Poster

    Messages:
    4
    #metoo ;)
     
  11. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    550
    Hello ggascoigne, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  12. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    550
    Hello ArndG1, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  13. ArndG1

    ArndG1 Bit Poster

    Messages:
    4
    Thx, the Terminal-Solution worked for me! :)
     
  14. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    547
    You are welcome. Nice to know that it works now. Post again for additional queries.
     

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