Cannot change registered email address because old one is now deleted.

The email address I have registered for Parallels Desktop for Mac, Parallels Access and Parallel Toolbox is now defunct as I have left the organisation where this was registered (please note I have personally paid the subscriptions and renewal is due later this month).
I have tried to change the email address but cannot do this because it tells me to respond to an email sent to my OLD email address -- and I can't access this any more.
What is the work-around for this ? I can supply a copy of the 2017 sales invoice.
Please don't send me an email - because I won't be able to read it !
Thanks.

 

Hello Dr Nigel_HD, Please check our private conversation.

 

I have the same problem. How can I correct this? Please help! Thanks.

 

Hello KathrynH, Please check our private conversation.

 

Same issue. Kindly advice. Thank you

 

Hello! Please check our private conversation.

 

How do I reply privately with my emails?
Thanks

 

We have already received your emails in private message and i have transferred the keys and responded to the same.

 

I have the same problem. How can I correct this? Please help! Thanks.
Hello.
The email account with which I registered in Parallels (j*****z@p********salut.net) has died and I can not access my account.
I have re-registered with my new account (this is where I write: j*****z@p******irgili.cat) but the confirmation emails are still being sent to my old account to which I no longer have access because it does not exist.

Can you as admin change the email address in my original account? Old: j*****z@p********salut.net,
New: j*****z@p******irgili.cat?

Please respond to my new address j*****z@p******irgili.cat.
thanks

 

Hi juanm9. Please check our private message.

 

I also have this same problem

 

Hi WitneyC. Please check our private message.

 

I have the same issue - please help!

 

Hello DouglasC3. Please check and respond to our private message.

 

I replied to you guys last week and still have not had a response.

 

Same issue here...

My license key is still bound to my old email address, and I cannot access support anymore since my former email address is defunct.

Why do you guys make it so hard for private customers to apply changes to an existing account?
I would not create a Twitter or Facebook Messenger account just to reach anyone from you guys to enable me to get support again. This is ridiculous.

 

I have this problem too. We have already had my previous registered email removed by our ISP who manage our email addresses. I now have a new one and need to update the Parallels contact email!! How can this be done?

 

I have the problem; I need to change my email address and don't have access to the old email address.

 

Hello StephanM7, Please check our private conversation.

 

Hello CarlS2, Please check our private conversation.