Cannot change registered email address because old one is now deleted.

Discussion in 'General Questions' started by Dr Nigel_HD, Jun 7, 2018.

  1. PeterW25

    PeterW25

    Messages:
    2
    I would like to change the email address registered in my account, but i get a notification to follow the instructions sent to this email address that i can't access anymore.
    Can you please tell me how it can be changed.
    Thanks
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    693
    Hello PeterW25, Please check our private conversation.
     
  3. MichaelL43

    MichaelL43 Bit Poster

    Messages:
    1
    I have the same problem here. Please help.
    I bought a license of Parallels Desktop 13 yesterday and was supposed to received free upgrade key for version 14, but I think the key was sending to my old mail box.
     
    Last edited: Oct 31, 2018
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,881
    Please reply to our private message with requested details for further assistance.
     
  5. SteveKCMO

    SteveKCMO Bit Poster

    Messages:
    1
    I would like to change the email address registered in my account, but i get a notification to follow the instructions sent to my email address that i can't access anymore.
    Can you please tell me how it can be changed.
    Thanks steve
     
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,352
    Hi @SteveKCMO , we have sent a private message to you. Please check and respond.
     
  7. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,060
    We have responded in our private conversation. Sorry for the delay.
     
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,060
    Hi DeanP2. Please check our private message.
     
  9. FlorianE2

    FlorianE2 Bit Poster

    Messages:
    1
    Hello, i have the same problem. My old email address does not exist anymore. Can you send me a private message to solve this problem and bind the new email address to my account, please! Thanks, Florian
     
  10. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,060
    Hi FlorianE2. We have sent you a private message.
     
  11. AliS5

    AliS5 Bit Poster

    Messages:
    1
    Hi Hemnath
    I have the same issue as others here. Changed my email address and have no access to the old email. My subscription active and all good but want to make sure I have up to date email for future.
     
  12. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,060
    Hello AliS5. We have sent you a private message.
     
  13. StephanM7

    StephanM7 Bit Poster

    Messages:
    3
    Dear Parallels Support,
    Please come up with a more user-friendly way to solve this issue. What's the sense in mandatorily using the email address as the one and only identifier?
    What about the option to answer some security questions to be able to change an outdated email address?
     
  14. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,060
    Hello StephanM7. You may drop a feature suggestion here. This page is under constant review by the management and developers.
     

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