Cannot change registered email address because old one is now deleted.

Discussion in 'General Questions' started by Dr Nigel_HD, Jun 7, 2018.

  1. PeterW25

    PeterW25

    Messages:
    2
    I would like to change the email address registered in my account, but i get a notification to follow the instructions sent to this email address that i can't access anymore.
    Can you please tell me how it can be changed.
    Thanks
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello PeterW25, Please check our private conversation.
     
  3. MichaelL43

    MichaelL43 Bit Poster

    Messages:
    1
    I have the same problem here. Please help.
    I bought a license of Parallels Desktop 13 yesterday and was supposed to received free upgrade key for version 14, but I think the key was sending to my old mail box.
     
    Last edited: Oct 31, 2018
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    Please reply to our private message with requested details for further assistance.
     
  5. SteveKCMO

    SteveKCMO Bit Poster

    Messages:
    1
    I would like to change the email address registered in my account, but i get a notification to follow the instructions sent to my email address that i can't access anymore.
    Can you please tell me how it can be changed.
    Thanks steve
     
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,360
    Hi @SteveKCMO , we have sent a private message to you. Please check and respond.
     
  7. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    We have responded in our private conversation. Sorry for the delay.
     
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi DeanP2. Please check our private message.
     
  9. FlorianE2

    FlorianE2 Bit Poster

    Messages:
    1
    Hello, i have the same problem. My old email address does not exist anymore. Can you send me a private message to solve this problem and bind the new email address to my account, please! Thanks, Florian
     
  10. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi FlorianE2. We have sent you a private message.
     
  11. AliS5

    AliS5 Bit Poster

    Messages:
    1
    Hi Hemnath
    I have the same issue as others here. Changed my email address and have no access to the old email. My subscription active and all good but want to make sure I have up to date email for future.
     
  12. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello AliS5. We have sent you a private message.
     
  13. StephanM7

    StephanM7 Bit Poster

    Messages:
    3
    Dear Parallels Support,
    Please come up with a more user-friendly way to solve this issue. What's the sense in mandatorily using the email address as the one and only identifier?
    What about the option to answer some security questions to be able to change an outdated email address?
     
  14. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello StephanM7. You may drop a feature suggestion here. This page is under constant review by the management and developers.
     
  15. TomazG1

    TomazG1 Bit Poster

    Messages:
    1
    I have problem with access to account with old email (confirm Web browser....Reset Account Password....nothing works). Now I create new one with new email.
    Is it possible transare licence to new account?
     
  16. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi TomazG1. Please refer to our private message.
     
  17. lowercasej

    lowercasej Bit Poster

    Messages:
    1
    I have this same issue - I no longer have access to the email account my Parallels account was associated with, and would like to switch it.
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,005
    Hi, I've sent you a private message, please reply me back with your email and key. Thanks.
     
  19. ManfredB6

    ManfredB6 Bit Poster

    Messages:
    1
    I have the same problem. How can I correct this? Please help! Thanks.
    Hello.
    The email account with which I registered in Parallels (ma******bh.org) has died and I can not access my account.
    I have re-registered with my new account (this is where I write: man*******@gmail.com) but the confirmation emails are still being sent to my old account to which I no longer have access because it does not exist.

    Can you as admin change the email address in my original account? Old: mail******mbh.org,
    New: manfred.*********gmail.com

    and combine the two accounts?

    Please respond to my new address manfre********gmail.com.
    thanks
     
    Last edited by a moderator: Apr 9, 2019
  20. MarkA18

    MarkA18

    Messages:
    1
    I have sent a number of messages today trying to resolve the catch 22 issue of not being able (to at first login) and then change my email address because I must confirm the change on a deleted email account. Why is that sensible?
     

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