Cannot change registered email address because old one is now deleted.

Discussion in 'General Questions' started by Dr Nigel_HD, Jun 7, 2018.

  1. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, all of your keys has been transferred to your new account. Also please check the issue with confirmation, you will receive it now. Please check and let us know how it works.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, could you please share more issue details with us?
     
  3. JungJ1

    JungJ1 Bit Poster

    Messages:
    1
    i have the same issue. please help me.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, we need a bit more info. Could you please provide me with your license key and email which you would like to use for the key registration?
    I'll send you a private message, please reply on it with the requested info.
     
  5. MateuszG1

    MateuszG1 Bit Poster

    Messages:
    1
    Hello. I need help. I changed computer recently and I do not have an access to my old email I used to log on parallels. I have license key with original box. Thanks.
     
  6. >>> Message has been deleted by the user <<<
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, please send me via the private message your key, old and new email, which you would like to use now.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, please provide me with your key, and old email and the new one.
    Just reply on my pm.
     
  9. AdrianoR

    AdrianoR Bit Poster

    Messages:
    1
    Hello, I have the same problem. I want to change my mail address but I have no access to the old mail address.
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Please provide me with more details via the pm.
    Thanks.
     
  11. whited

    whited Bit Poster

    Messages:
    1
    Hello, same problem here. I want to change my mail address but I have no access to the old one. Can you help me? Thanks.
     
  12. AnJellyCue

    AnJellyCue Bit Poster

    Messages:
    1
    Hello, I have the same problem. I want to change my mail address but I have no access to the old mail address. can you PM me with what I need to do, I suspect you will get me to create a new account and you just transfer all the keys over, right??
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Please reply me back with your key, old email and new one via the private message
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Check your inbox please
     
  15. AnnaC4

    AnnaC4

    Messages:
    1
    Hello, same problem here. I want to change my mail address but I have no access to the old one. Could you help me? Thank you very much.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, please provide us your old email, new one and with your license key via the pm
     
  17. RafaelA6

    RafaelA6

    Messages:
    2
    Hello, I am having the same problem. I do not have access to my old email address and need to update but I won't let me update without sending an email. Thx.
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, please reply us back with your old email and the new one.
     
  19. brianjs

    brianjs

    Messages:
    1
    I am having this inconvenient issue; trying to verify browser (curious why) with an email I no longer have access to. I need my Parallels information that is linked to account bseely@bl****u.edu.. please transfer access to brian*******@gmail.com. Thanks, Brian J.
     
    Last edited by a moderator: Oct 8, 2019
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,033
    Hi, all your keys have been transferred to
    bria******ly@gmail.com
    please check and let us know how does it work.
     

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