更换新MAC以后不能激活,提示:旧激活密匙不能被许可证服务器接受

Discussion in 'Installation and Configuration of Parallels Desktop' started by 2622151, Jan 17, 2020.

  1. 2622151

    2622151 Bit poster

    Messages:
    7
    怎么处理,旧电脑账号许可已经注销了,新电脑账号许可证不能激活,MAC 10.15.2
     
  2. 2622151

    2622151 Bit poster

    Messages:
    7
    Cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server
     
  3. 2622151

    2622151 Bit poster

    Messages:
    7
    我更换了一台电脑,提示还要输入以前的密匙,我没有啊,管理员在吗?有看的懂中文的吗?China
     
  4. Hi, we didn't find any key in your account. Could you please send us your key via the private message?
     
  5. William20

    William20 Bit poster

    Messages:
    1
    me too have the same problem, where should I send the key to ?
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Let us know the exact issue you are facing. Share the error message you are getting.
     
  7. jettyw

    jettyw Bit poster

    Messages:
    1
    我也是同样的问题
     
  8. Hello, we've made some changes on our side. Please try to reactivate your license and let us know how does it work for you.
     
  9. SilverS3

    SilverS3 Bit poster

    Messages:
    3
    I also have this problem and I don't know how to fix it. I have two licenses, one of them is for pd14 and the other one is an upgrade license. When I input my license of pd14 after typing my upgrade key, it tells me that the old activation key cannot be accepted by the license server. What could I do to fix it?
     
    LuShangfei likes this.
  10. Hello, just checked your license key, Parallels Desktop 15 has been activated 14.05. Do you still have an issue?
     
  11. SilverS3

    SilverS3 Bit poster

    Messages:
    3
    Yes, it still shows the same error like be mentioned. Im using 10.15.5 now
     
  12. Thank you for your reply. Could you provide us with the screenshot of the error message please?
     
  13. SilverS3

    SilverS3 Bit poster

    Messages:
    3
    Like this 截屏2020-06-16 下午11.47.06.png
     
  14. Could you please provide us with your license key via the private message?
     
  15. QingZ1

    QingZ1 Bit poster

    Messages:
    3
    I also have this problem and I don't know how to fix it.
     
  16. Hello, please provide us with your license key via the private message
     
  17. LuShangfei

    LuShangfei Bit poster

    Messages:
    2
    I had the same problem when using a new mac @Maria@Parallels, please help
     
  18. LuShangfei

    LuShangfei Bit poster

    Messages:
    2
    hi Maria, i can't find how to send u a private message
     
  19. Hi, just sent you a private message.
    Please reply.
     
  20. JINGZ1

    JINGZ1 Bit poster

    Messages:
    4
    Hello, I met the same question, I bought a new MacBook Pro, but I cannot use my old license key. I have bought 13 and upgraded to 15 edition.
    Please help me!
     

Share This Page