更换新MAC以后不能激活,提示:旧激活密匙不能被许可证服务器接受

Discussion in 'Installation and Configuration' started by 2622151, Jan 17, 2020.

  1. 2622151

    2622151 Bit Poster

    Messages:
    7
    怎么处理,旧电脑账号许可已经注销了,新电脑账号许可证不能激活,MAC 10.15.2
     
  2. 2622151

    2622151 Bit Poster

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    7
    Cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server
     
  3. 2622151

    2622151 Bit Poster

    Messages:
    7
    我更换了一台电脑,提示还要输入以前的密匙,我没有啊,管理员在吗?有看的懂中文的吗?China
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,188
    Hi, we didn't find any key in your account. Could you please send us your key via the private message?
     
  5. William20

    William20 Bit Poster

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    1
    me too have the same problem, where should I send the key to ?
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    2,721
    Let us know the exact issue you are facing. Share the error message you are getting.
     
  7. jettyw

    jettyw

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    1
    我也是同样的问题
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,188
    Hello, we've made some changes on our side. Please try to reactivate your license and let us know how does it work for you.
     
  9. SilverS3

    SilverS3 Bit Poster

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    3
    I also have this problem and I don't know how to fix it. I have two licenses, one of them is for pd14 and the other one is an upgrade license. When I input my license of pd14 after typing my upgrade key, it tells me that the old activation key cannot be accepted by the license server. What could I do to fix it?
     
    LuShangfei likes this.
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,188
    Hello, just checked your license key, Parallels Desktop 15 has been activated 14.05. Do you still have an issue?
     
  11. SilverS3

    SilverS3 Bit Poster

    Messages:
    3
    Yes, it still shows the same error like be mentioned. Im using 10.15.5 now
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,188
    Thank you for your reply. Could you provide us with the screenshot of the error message please?
     
  13. SilverS3

    SilverS3 Bit Poster

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    3
    Like this 截屏2020-06-16 下午11.47.06.png
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,188
    Could you please provide us with your license key via the private message?
     
  15. QingZ1

    QingZ1 Bit Poster

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    3
    I also have this problem and I don't know how to fix it.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,188
    Hello, please provide us with your license key via the private message
     
  17. LuShangfei

    LuShangfei Bit Poster

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    I had the same problem when using a new mac @Maria@Parallels, please help
     
  18. LuShangfei

    LuShangfei Bit Poster

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    hi Maria, i can't find how to send u a private message
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,188
    Hi, just sent you a private message.
    Please reply.
     
  20. JINGZ1

    JINGZ1 Bit Poster

    Messages:
    4
    Hello, I met the same question, I bought a new MacBook Pro, but I cannot use my old license key. I have bought 13 and upgraded to 15 edition.
    Please help me!
     

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