更换新MAC以后不能激活,提示:旧激活密匙不能被许可证服务器接受

Discussion in 'Installation and Configuration' started by 2622151, Jan 17, 2020.

  1. JINGZ1

    JINGZ1 Bit Poster

    Messages:
    4
    Would you mind send me a private message? Thanks!
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Yes, just sent you it, please check your inbox and reply.
     
  3. ruofeix

    ruofeix Bit Poster

    Messages:
    1
    I have same issue here.
     

    Attached Files:

  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, we've made some changes, please check the activation issue
     
  5. lizhenpeng

    lizhenpeng Bit Poster

    Messages:
    4
    I have the same problems, I have one version 14's upgrade license, and verify version13 license, always fail
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, could you please provide us with a screenshot (and English translate) of the issue.
    Looking forward to your reply.
     
  7. lizhenpeng

    lizhenpeng Bit Poster

    Messages:
    4
    China Customer service had solved.
     
    Maria@Parallels likes this.
  8. apple64

    apple64 Bit Poster

    Messages:
    3
    what should I do
     

    Attached Files:

  9. apple64

    apple64 Bit Poster

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    3
    have u fix it?
     
  10. apple64

    apple64 Bit Poster

    Messages:
    3
    I have two licenses, one of them is for pd14 and the other one is an upgrade license. When I input my license of pd14 after typing my upgrade key, it tells me that the old activation key cannot be accepted by the license server.
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hello, we've made some changes with your Parallels Desktop 14 key. But also at your Parallels account we've found that your Parallels Desktop 16 has been deactivated.
     
  12. zhc

    zhc Bit Poster

    Messages:
    1
    我也有这个问题,我不知道如何解决。我有两个许可证,其中一个是pd15许可证,另一个是升级许可证。当我输入升级密钥后输入pd15的许可证时,它告诉我许可证服务器无法接受旧的激活密钥。我该如何解决?
     
  13. luoriyuyin

    luoriyuyin Bit Poster

    Messages:
    1
    I have same issue here. should i send you a private message?
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,990
    Hi, yes please.
    I've sent you a private message, please reply me back with the details.
     

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