Refund My Purchase

Hello there. I haven't used my subscription in about the last 9 months. I had tried cancelling before and I was under the impression that I did.
I just got charged today and realize the account is still active. I would like to close the account and receive my money back as I do not need the Parallels at the moment.
How do I go about receiving my funds back?

Thank You,

Ariel I.

 

Hello, could you provide us with your newest purchase order number?

 

Hello Maria. I believe it is 239439633

 

We have initiated a refund for the renewal. Let us know if you have any questions.