Call of Duty WW2 on Parallels 15 not working

Maria@Parallels said:
Could you please share with us a screenshot of the issue and details about the issue.
Looking forward to your reply.
Click to expand...
Yep! I try to start Call of Duty Modern Warfare in Parallels and I get a DirectX error. Like I said, same issue as the person who posted this thread, and many others. I am not sure what other clarification you need. It's all been said in the thread. But here is a screenshot of it. I am on the latest update of Parallels and Warzone. I have tried everything mentioned in this thread, and on every single site you can find from googling. Nothing works.
NyKjbxm.png
 
TonyC20 said:
Yep! I try to start Call of Duty Modern Warfare in Parallels and I get a DirectX error. Like I said, same issue as the person who posted this thread, and many others. I am not sure what other clarification you need. It's all been said in the thread. But here is a screenshot of it. I am on the latest update of Parallels and Warzone. I have tried everything mentioned in this thread, and on every single site you can find from googling. Nothing works.
Click to expand...
Could you please provide us with the steps you performed.
And also collect the tech report right after the issue reproduced and post the report's ID here?
 
Maria@Parallels said:
Could you please provide us with the steps you performed.
And also collect the tech report right after the issue reproduced and post the report's ID here?
Click to expand...
Ok:
1. Click on Call of Duty Modern Warfare entry in start menu.
2. Battle.net loads.
3. Battle.net client shows me my Modern Warfare game.
4. Click Play button.
5. Receive error message.
6. Sent in technical report, ID is 350267641

I am not sure why all of this is needed. As I stated in my first reply. I am having the exact same error as everyone else here. And the thread already shows what the problem is. Replacing the video driver got it to work for others, but badly, then going back to the Parallels video driver made it broken again. So it is something to do with the driver and directx 12 not wanting to play nice together.
 
TonyC20 said:
Ok:
1. Click on Call of Duty Modern Warfare entry in start menu.
2. Battle.net loads.
3. Battle.net client shows me my Modern Warfare game.
4. Click Play button.
5. Receive error message.
6. Sent in technical report, ID is 350267641

I am not sure why all of this is needed. As I stated in my first reply. I am having the exact same error as everyone else here. And the thread already shows what the problem is. Replacing the video driver got it to work for others, but badly, then going back to the Parallels video driver made it broken again. So it is something to do with the driver and directx 12 not wanting to play nice together.
Click to expand...
Thank you for your detailed reply.
We've escalated this issue to the Parallels Engineering team.
Once we get any updates we will let your know.
Thank you for your time!
 
I first posted about this issue in May - and it was escalated to engineers (supposedly) when can I expect a response and a solution??!!
 
@maria - we seem to be going in circles on this issue, I confirmed previously that I was running the latest parallels version, I sent a tech report months ago and was told was with engineers. Still the same issues with parallel 16
 
DanielJ16 said:
@maria - we seem to be going in circles on this issue, I confirmed previously that I was running the latest parallels version, I sent a tech report months ago and was told was with engineers. Still the same issues with parallel 16
Click to expand...
I understand your concern. But if it's possible and you have a time for it, could you collect the tech report with the latest Parallels Desktop version please?
 
I also have the EXACT same frustrating issue.
Mac mini
OSX v 11.1
32 GB DDR4
BlackMagic eGPU
Parallels Version 16.1.1 (49141)

Is there any remedy?
 
Hello,

I have the same problem using Parallels 16 on a 16-inch MacBook Pro trying to load CoD Modern Warfare. Attached is a screenshot of the error. As I've read on this forum, I guess I am not alone with this. Hopefully there's a fix.
 

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Dear Support,
I am using Parallels Business Edition -
Version 16.1.2 (49151)
I am trying to run COD:Cold War and the error come up - No valid DX12 video card found.
COD error2.jpg
 
I purchased parallels and then widows 10 and then the game for the sole purpose to play call of duty ww2 , just wasted a few hundred dollars for a game that's not possible to play through parallels because of the same problem. sucks
 
Like DaveS9, I just bought Parallels 16 Pro edition and Windows 10 to play CoD Warzone, and get a DirectX error on launch. Everything is else is up-to-date and working. Please fix, otherwise this has been a massive waste of money.
 
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