Need key from previous version after reinstallation

E

ErikT3

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Hello, I reinstalled Parallels version 11 on my new Mac and entered my Permanent License Key (ending with 94XCVC).
Apparently Parallels needs the key from the previous version which I don't have anymore.
Please help.
Erik
 
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Maria@Parallels said:
Hi, please provide us with the screenshot of this message. Thanks in advance.
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The first screen now shows that I have a license available. If I select this one, I will be asked for two license keys. One is the Parallels 11 one and the second one will be one of a full previous version. Still the second one does not get accepted. Do I need to deinstall Parallels 11 and reinstall it? Or what do you suggest? Thanks, Kohn
 
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Kohn said:
The first screen now shows that I have a license available. If I select this one, I will be asked for two license keys. One is the Parallels 11 one and the second one will be one of a full previous version. Still the second one does not get accepted. Do I need to deinstall Parallels 11 and reinstall it? Or what do you suggest? Thanks, Kohn
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Hi, could you send me both of your keys via the pm?
Thanks in advance.
 
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Hello. I've purchased a upgrade for parallels desktop and informed the licence key of my previous version, as shown in -my products- on parallels logged area, but somehow the key provided by the parallels website is not being recognized. Please help me!
 
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Max29 said:
Hello. I've purchased a upgrade for parallels desktop and informed the licence key of my previous version, as shown in -my products- on parallels logged area, but somehow the key provided by the parallels website is not being recognized. Please help me!
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Hi, could you please share the screenshot of the error you got?
 
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Hello Team,
I bought an upgraded version of parallels activation key and reinstalled Parallels new version (ParallelsDesktop-16.1.2-49151) on my MacBook Pro, While entering the purchased Activation Key (ending with RAZ620), I was requested to enter the previous version which I don't have any longer.
Kindly assist. Here's my email: kekekennie@gmail.com. Your swift response will be appreciated.
Warm regards...
Kehinde Adeshina.
 
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KehindeA said:
Hello Team,
I bought an upgraded version of parallels activation key and reinstalled Parallels new version (ParallelsDesktop-16.1.2-49151) on my MacBook Pro, While entering the purchased Activation Key (ending with RAZ620), I was requested to enter the previous version which I don't have any longer.
Kindly assist. Here's my email: kekekennie@gmail.com. Your swift response will be appreciated.
Warm regards...
Kehinde Adeshina.
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Hello, did you use Parallels Desktop before?
 
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Hello, I bought the Pro Edition license for M1. Had previously loaded the technical preview version and wanted to update it. Seems I had to buy a new version can you help me?
 
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Hi, I've also had the problem of accidentally purchasing the upgrade without having a previous version, is there anyway I can get a refund on it so I may purchase the full version?
 
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GavinM3 said:
Hi, I've also had the problem of accidentally purchasing the upgrade without having a previous version, is there anyway I can get a refund on it so I may purchase the full version?
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Hello @GavinM3, Yes, we can refund the upgrade, once you provide the order reference number or the email address that was used at the time of purchase. Thanks, McAllen.
 
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