Need key from previous version after reinstallation

The first screen now shows that I have a license available. If I select this one, I will be asked for two license keys. One is the Parallels 11 one and the second one will be one of a full previous version. Still the second one does not get accepted. Do I need to deinstall Parallels 11 and reinstall it? Or what do you suggest? Thanks, Kohn

 

Sorry, I cannot upload screenshots. It does not allow it, no matter jpg or png.

 

Hi, could you send me both of your keys via the pm?
Thanks in advance.

 

Hello. I've purchased a upgrade for parallels desktop and informed the licence key of my previous version, as shown in -my products- on parallels logged area, but somehow the key provided by the parallels website is not being recognized. Please help me!

 

Hi, could you please share the screenshot of the error you got?

 

Hello. I've just purchased parallels and informed the upgrade key what do I need to do

 

Do you have a license key from any previous Parallels Desktop version?

 

No I do not I just got this yesterday

 

In this case if you purchase the upgrade and haven't any previous key, we can provide you with the refund and then you will be able to purchase the full version.
Could you provide us please with your purchase order number?

 

I accidentally purchased the upgrade version instead of the full version. Could i be issued a refund please.
Heres my Reference No. :
242480763

 

I accidentally purchased the upgrade version instead of the full version. Could i be issued a refund
Heres my Reference No. :
242480763

And here's my order number

 

Hello, your order 242480763 has been refunded. You will received funds during the next 5-7 days.
Please let us know if you have any additional questions.

 

Hello Team,
I bought an upgraded version of parallels activation key and reinstalled Parallels new version (ParallelsDesktop-16.1.2-49151) on my MacBook Pro, While entering the purchased Activation Key (ending with RAZ620), I was requested to enter the previous version which I don't have any longer.
Kindly assist. Here's my email: kekekennie@gmail.com. Your swift response will be appreciated.
Warm regards...
Kehinde Adeshina.

 

Hello, did you use Parallels Desktop before?

 

Hello, I bought the Pro Edition license for M1. Had previously loaded the technical preview version and wanted to update it. Seems I had to buy a new version can you help me?

 

Hello,
could you provide us with your purchase order number please?

 

that's the number 293172021

 

Hi, I've also had the problem of accidentally purchasing the upgrade without having a previous version, is there anyway I can get a refund on it so I may purchase the full version?

 

Hello @GavinM3, Yes, we can refund the upgrade, once you provide the order reference number or the email address that was used at the time of purchase. Thanks, McAllen.

 

The reference number is 303581081