Need key from previous version after reinstallation

Discussion in 'Installation and Configuration' started by ErikT3, Feb 18, 2017.

  1. SidhardhS

    SidhardhS Bit Poster

    Messages:
    1
    Hi
    I had my trial version expired and tried a purchase of the upgrade and was successful. on entering the product code received through email, activation keeps asking for the key of the previous version, which I don't have. Could you kindly resolve the issue and provide a refund?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hi, your order has been refunded.
    You will receive funds during the next 5-7 days.
    Please let us know if you have any additional questions.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hi, your purchase order 303915075 has been refunded.
    You will receive funds during the next 5-7 days.
     

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