Need key from previous version after reinstallation

E

ErikT3

Bit poster
Hello, I reinstalled Parallels version 11 on my new Mac and entered my Permanent License Key (ending with 94XCVC).
Apparently Parallels needs the key from the previous version which I don't have anymore.
Please help.
Erik
 
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Hi
I had my trial version expired and tried a purchase of the upgrade and was successful. on entering the product code received through email, activation keeps asking for the key of the previous version, which I don't have. Could you kindly resolve the issue and provide a refund?
 
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SidhardhS said:
Hi
I had my trial version expired and tried a purchase of the upgrade and was successful. on entering the product code received through email, activation keeps asking for the key of the previous version, which I don't have. Could you kindly resolve the issue and provide a refund?
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Hi, your purchase order 303915075 has been refunded.
You will receive funds during the next 5-7 days.
 
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