This license key is already registered in a different account.

Discussion in 'Licensing and Activation' started by Parallels User, Jan 31, 2024.

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  1. Parallels User

    Parallels User Guest

    I reinstalled the OS on my Mac Air (M2) and I'm trying to reinstall my Parallels subscription on it but it keeps telling me : This license key is already registered in a different account.
     
    Parallels User, Jan 31, 2024
    #1
    ArchieG likes this.
  2. ArchieG

    ArchieG

    Messages:
    1
    Same problem here. I changed my Mac to a newer version. I need to move the subscription to my new machine.
     
    ArchieG, Jan 31, 2024
    #2
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,

    Thank you for your feedback.

    Please provide your invoice number so that we can verify your license information.

    Thanks
     
    Avinash Bundhoo, Feb 1, 2024
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,

    Thank you for your feedback.

    Please provide your invoice number so that we can verify your license information.

    Thanks
     
    Avinash Bundhoo, Feb 1, 2024
    #4
  5. Parallels User

    Parallels User Guest

    Invoice number: BKD-73645520582
     
    Parallels User, Feb 2, 2024
    #5
  6. Mohamed10

    Mohamed10 Bit poster

    Messages:
    1
    Same problem here. I want to transfer to my current license to another Mac. I need to move the subscription to my new machine. Invoice No:
    AKD-736109221877
     
    Mohamed10, Feb 3, 2024
    #6
  7. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    217
    Hello @KevinO13 ,
    Thank you for the provided reference number.
    We sent you a private message, please check it.
    Best regards!
     
    Ashley Chumun, Feb 4, 2024
    #7
  8. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    217
    Hello @Mohamed10 ,
    Thank you for the provided reference number.
    We sent you a private message, please check it.
    Best regards!
     
    Ashley Chumun, Feb 4, 2024
    #8
  9. AndreasF17

    AndreasF17 Bit poster

    Messages:
    1
    Hi,
    I have the same issue - accidentally activated my license with the wrong account where I don't have access to my email account.Can you help?
    Thank you!
     
    AndreasF17, Feb 5, 2024
    #9
  10. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    357
    Hello @AndreasF17
    Kindly check your personal message.
    Regards,
     
    Trishna Oobeyram, Feb 5, 2024
    #10
  11. JayW12

    JayW12 Bit poster

    Messages:
    1
    Why is it SO difficult to actually SPEAK to a human here? We had a staff member retire and need to upgrade a license. How do I transfer that license to me?
    Frustrated since I've opened tickets with Parallels AND Cleverbridge.
    Thanks,
    Jay
     
    JayW12, Mar 27, 2025
    #11
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello.

    Please check your personal message inbox, and reply to us at your convenience.

    Thank you!
     
    Avinash Bundhoo, Mar 27, 2025
    #12
  13. RomanK16

    RomanK16 Bit poster

    Messages:
    1
    Facing the Same issue - my inovace no.
    AKD-736114436480
     
    RomanK16, Mar 30, 2025
    #13
  14. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    217
    Hello @RomanK16
    Thank you for your feedback.
    For the record, your license was transferred to your current email address.
    Thanks!
     
    Ashley Chumun, May 20, 2025
    #14
  15. P.F

    P.F Bit poster

    Messages:
    1
    Hi there
    pls. help me as well
    Installation on new Mac - same issue
    inovoice no.
    AKD-73690386679
     
    P.F, May 20, 2025
    #15
  16. Seidler

    Seidler

    Messages:
    2
    Facing the same Issue, my invoice no.
    AKD-73672321834
     
    Seidler, May 20, 2025
    #16
  17. MarcoL14

    MarcoL14 Bit poster

    Messages:
    1
    Same Problem here:
    We had a staff member retire and need to transfer the license to me. Can you contact me?
    Thanks,
    Marco
     
    MarcoL14, May 21, 2025
    #17
  18. TomaszL1

    TomaszL1 Bit poster

    Messages:
    1
    Hi, I accidentally activated my parallels Desktop 20 product to the wrong email which I don't have access to, can I disconnect my license and connect it to my current one? SK-PD20BXEU
     
    TomaszL1, May 24, 2025
    #18
  19. RodolfoC

    RodolfoC Bit poster

    Messages:
    1
    Good day.

    I have a similar problem, but I want to free some licenses, not all of them, as in the invoice, I bought 5 licenses per invoice. Is this possible?
     
    RodolfoC, May 26, 2025
    #19
  20. RomanB12

    RomanB12 Bit poster

    Messages:
    2
    Hello,
    I purchased a permanent license for Parallels Desktop and only have one license key.
    When I try to activate it on my new Mac, I receive this message:
    "This is an upgrade key. Please confirm it with a key from a previous version."
    However, I have never owned a previous version of Parallels. This is the only key I have ever purchased.
    Previously, I used Parallels on a Mac with an M1 chip. I recently sold that computer and purchased a new Mac with an M4 chip. Now I want to install and activate Parallels Desktop on this new device.
    Please help me resolve this issue and activate my permanent license on the new Mac.
    Thank you in advance for your support.
    Best regards,

    Roman
    Invoice number
    AKD-73699262616
     
    RomanB12, May 26, 2025
    #20
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