This license key is already registered in a different account.

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Parallels User

I reinstalled the OS on my Mac Air (M2) and I'm trying to reinstall my Parallels subscription on it but it keeps telling me : This license key is already registered in a different account.
 
KevinO13 said:
I reinstalled the OS on my Mac Air (M2) and I'm trying to reinstall my Parallels subscription on it but it keeps telling me : This license key is already registered in a different account.
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Hello,

Thank you for your feedback.

Please provide your invoice number so that we can verify your license information.

Thanks
 
Same problem here. I want to transfer to my current license to another Mac. I need to move the subscription to my new machine. Invoice No:
AKD-736109221877
 
Hi,
I have the same issue - accidentally activated my license with the wrong account where I don't have access to my email account.Can you help?
Thank you!
 
Why is it SO difficult to actually SPEAK to a human here? We had a staff member retire and need to upgrade a license. How do I transfer that license to me?
Frustrated since I've opened tickets with Parallels AND Cleverbridge.
Thanks,
Jay
 
JayW12 said:
Why is it SO difficult to actually SPEAK to a human here? We had a staff member retire and need to upgrade a license. How do I transfer that license to me?
Frustrated since I've opened tickets with Parallels AND Cleverbridge.
Thanks,
Jay
Click to expand...
Hello.

Please check your personal message inbox, and reply to us at your convenience.

Thank you!
 
Same Problem here:
We had a staff member retire and need to transfer the license to me. Can you contact me?
Thanks,
Marco
 
Hi, I accidentally activated my parallels Desktop 20 product to the wrong email which I don't have access to, can I disconnect my license and connect it to my current one? SK-PD20BXEU
 
Good day.

I have a similar problem, but I want to free some licenses, not all of them, as in the invoice, I bought 5 licenses per invoice. Is this possible?
 
Hello,
I purchased a permanent license for Parallels Desktop and only have one license key.
When I try to activate it on my new Mac, I receive this message:
"This is an upgrade key. Please confirm it with a key from a previous version."
However, I have never owned a previous version of Parallels. This is the only key I have ever purchased.
Previously, I used Parallels on a Mac with an M1 chip. I recently sold that computer and purchased a new Mac with an M4 chip. Now I want to install and activate Parallels Desktop on this new device.
Please help me resolve this issue and activate my permanent license on the new Mac.
Thank you in advance for your support.
Best regards,

Roman
Invoice number
AKD-73699262616
 
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