support subscription

I have an active subscription for Parallels Desktop for Mac Pro Edition, and and inactive subscription for the same. When I start Parallels, I open up the About Parallels box and then click on the Account & License button and I see both subscriptions, the active and inactive. When I login to the...

Parallels Desktop for Mac tries to open then times out. Here's what I've done so far - updated both Parallels and MacOS to latest release uninstalled and reinstalled Parallels booted in recovery mode and run first aid on disc utility hard reset several times This VM worked 3 weeks ago...

I've been a customer since 2016 and have an active 3-year SPLA agreement that started in 2023. Now in the support portal all my previous tickets are GONE and it does not allow me to create a ticket or call support. Is this a bug or what the heck is going on . We pay for support and this is a...

Hi to all, I'm a new member of the forum. I'm trying to get support from Parallels, so I twitted a message on Twitter yesterday, but still no answer from them. The only ways to get support I found on my account page are twitter and facebook messenger, but they don't seem to pay attention to this...