I am also having this issue. Server 2008 R2 (64bit of course). I also have terrible experiences with support(it took a week to get a call back on an issue I had classified as Critical once). I also have had to remove 2X at a couple of clients and use other solutions because I can't get 2X to fix the problems. It's unfotunate because 2X is very easy to use, very cheap, and in many cases seems to be a superior product. Actually, I've had good luck with everything except Universal Printing. I currently use ThinPrint. Maybe 2X should buy them out? 2X.... Please fix this issue. Please fix your support...the lack of call backs, hangups, dropped calls (which I also get) and days/weeks waiting on call backs is really unacceptable. The sad thing, is this is the kind of support that I regularly get from all of my vendors now... but it's still unacceptable. If we treated our clients like this, we would be out of business in a matter of weeks.