Cancel subscription

Discussion in 'General Questions' started by ArieK, Mar 8, 2017.

  1. ArieK

    ArieK

    Messages:
    1
    Hi,
    I continue being charged for the product I do not longer use.
    Please cancel future charges and refund the last one.
    Thank you.
    Arie Klebaner
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,702
    Hi, could you please provide us with you license key. Please send it via the private message.
     
  3. Samuell2

    Samuell2 Bit Poster

    Messages:
    1
    I continue being charged for the product I do not longer use.
    Please cancel future charges.
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,142
    Hi @Samuell2, please provide the email address that you have used to subscribe Parallels Desktop or the license key in the private message and we can help!
     
  5. DavidS46

    DavidS46

    Messages:
    1
    I would like to cancel Parallels because I do non longer use it
     
  6. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @DavidS46, Parallels Support Here! We pulled the records and found that you have a permanent license only so it will not be renewed for the next year. Thanks, Shathish
     
  7. JackyG

    JackyG Bit Poster

    Messages:
    2
    Hi, can you help me cancel my subscription? it's under my email address. thanks
     
    Last edited by a moderator: Sep 18, 2018
  8. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello JackyG, Please check our private conversation.
     
  9. JackyG

    JackyG Bit Poster

    Messages:
    2
    Thanks. it's fine with me
     
  10. LeianaM

    LeianaM Bit Poster

    Messages:
    1
    Hi can you please cancel my subscription to Parallels. I can no longer afford it and my credit card just got charged and declined for a yearly renewel, and I would like to make sure you don't charge my card again. Thanks
     
  11. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    701
    Hi LeianaM. From the records, we see that the Parallels Desktop for Mac subscription with order reference # 148560889 is already canceled.
     
  12. Leonv1

    Leonv1

    Messages:
    1
    Hello,
    I got charged for a product I never used. Please refund my last payment and cancel my renewal. I have never used your service because it never worked out!

    Leon
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,702
    Hi, your order 16*****82has been refunded. And also the auto renewal was disabled. Please check your email for more details.
     
  14. Cristian2

    Cristian2 Bit Poster

    Messages:
    1
    Hi I got charged for a product I am not going to use. Please refund my last payment and cancel my renewal. I am not going to use the service ! my reference number is 164486096
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,702
    Hi, your refund process has been started. You will receive a return confirmation email soon.
     
  16. KasandraF

    KasandraF Bit Poster

    Messages:
    1
    Hi I would also like to cancel my subscription. I wish to be refunded my last payment made that was automatically taken just recently, as it has taken me until to work out how to contact you. Please respond thank you
     
  17. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,034
    We have initiated a refund for the auto-renewal. If you wish to use Parallels Desktop again purchase a full license.
     
  18. EricN6

    EricN6 Bit Poster

    Messages:
    2
    Hello, my old Parallels subscription that is no longer in use was auto-renewed. Please cancel and refund this subscription.
     
    Last edited: Apr 17, 2019
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,702
    Hi, you can turn off auto-renewal using these steps
    And please provide us with the purchase order number for the refund request.
     
  20. EricN6

    EricN6 Bit Poster

    Messages:
    2
    cleverbridge reference number
    #169670291
     

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