Cannot activate Parallels 11 on my new Mac. Please help!

Discussion in 'Installation and Configuration' started by BhanuL, Apr 19, 2019.

  1. BhanuL

    BhanuL Bit Poster

    Messages:
    6
    Hi,
    I am having trouble activating my Parallels 11 on my new Mac. I sold my old mac and did not sign out on there before selling it. I reset it completely and sold it. I am unable to activate on the new Mac now. Can you please help me? Please let me know if you need any further information.

    Thank you!
     
  2. BhanuL

    BhanuL Bit Poster

    Messages:
    6
    Hi,

    Can someone help me here please
     
  3. BhanuL

    BhanuL Bit Poster

    Messages:
    6
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,694
  5. plshelptech

    plshelptech Bit Poster

    Messages:
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    @Maria@Parallels @Sathiya@Parallels I have a similar problem. Parallels 11, Mac computer reset after data loss, unable to activate parallels. The same Mac before and after reset.
     
  6. plshelptech

    plshelptech Bit Poster

    Messages:
    8
    I used terminal to find the activation code. After input the activation key, the button to click to activate does not work
    Searching for installed licenses...

    status="ACTIVE"

    serial=" these code did not work!! "

    user=""

    organization=""
     
  7. plshelptech

    plshelptech Bit Poster

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    126-26397-17521-23954-20564-38465 activation key, it says Wrong license key format
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,694
    Hello, this is wrong format of license. Parallels Desktop license key looks like ADNHD6-87HGRT-....... etc.
    Do you remember your email address that you used for the Parallels Desktop 11 purchase or registration?
     
  9. plshelptech

    plshelptech Bit Poster

    Messages:
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    please can you hide it so it is not public

    I followed this and found the code above.
    https://kb.parallels.com/es/115424

    If I remember correctly, the email address is probably the one I use for this parallels account.
     
  10. plshelptech

    plshelptech Bit Poster

    Messages:
    8
    I followed the code above following these steps, using mac terminal.
    https://kb.parallels.com/es/115424

    If I remember correctly, the email address is probably the one I use for this parallels account.
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    I've tried to find your license using your email alisonch****@gmail.com and your fist and last name, but didn't find any information..
    Do you have any purchase order or any purchase documents?
     
  12. plshelptech

    plshelptech Bit Poster

    Messages:
    8
    I redeemed using a physical card for the software. I lost it and don't have digital version of purchase order. What can I do? I contacted parallels for support using this account in 2016 too.
     
  13. plshelptech

    plshelptech Bit Poster

    Messages:
    8
    A
    Actually do I need an activation code? The parallel desktop and windows can be opened. Just that windows 10 fails to lode microsoft softwares. It shows a grey background.
     
  14. plshelptech

    plshelptech Bit Poster

    Messages:
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    according to your support guide, it says it should be numeric codes "The output will give you the serial line with numeric codes in the following format"
    https://kb.parallels.com/es/115424

     
  15. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    License key and serial number are different.
    Anyway if you have an issue with your Windows VM, please try to reset it.
    Also please share with us your macOS version.
     

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