Cannot log into Xbox app through Parallels

Discussion in 'Parallels Desktop for M Series Mac' started by Hunter4, Nov 9, 2022.

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  1. Hunter4

    Hunter4

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    Hello,
    Just got Parallels, and while I was getting everything configured on my MacBook I went to the Xbox app to just see what I could do there. When it loaded and saw I needed to log in (somehow not logged in already even though using the same microsoft account signed into the computer), I went to the upper left hand corner to sign in, went to 'sign in' on the drop down menu, clicked sign in, drop down menu goes away and nothing loads/changes. Is there something I am missing? Thanks!
     
  2. BradB7

    BradB7 Bit Poster

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    81
    I encountered a similar problem. I am signed in, but nothing loads in the library tab or ability to access cloud gaming without "premium." On Windows 11 22H2 (running on an M1 MBP), I did not have a problem initially with the Xbox app showing my "library" and such. There was an update in the Microsoft Store for the XBox app and I updated it at which time it also installed the Xbox Identifier app that is now necessary for some (all?) games. However, I am back to the same old problem I had once before on the 21H2 version where the XBox app will load but will not show my library (the menu tab is missing) as well as the "recently played" will show a flashing list like it is trying to load but can't. Also can't connect to my XBox for cloud gaming. I have done everything from the official MS fixes even though the ARM version of the Xbox app is supposed to be working and ready. I've done the app reset and restore for both that and the MS Store app, deleted cache, deleted and reinstalled the apps per the official MS instructions in this lengthy tutorial to no avail:

    https://answers.microsoft.com/en-us...-library/6c460902-28a4-424b-9e4b-c0c10aed1d51

    That didn't work for me even step-by-step. I am thoroughly convinced by the posts elsewhere that the XBox app for ARM on Windows 11 is basically a NO-GO for anything. The issues with this app have gone on for many months, especially with ARM processor versions. My Steam works fine, however.
     
  3. Tweetatoo

    Tweetatoo

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    Did you get to solve the problem?
    Could some representative of Parallels comment on the issue?
    XBOX App does not want to login at all!
     
  4. Ivan44

    Ivan44 Bit Poster

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    I am also experiencing this exact issue. Parallels please give us an update on how to resolve this issue!
     
  5. EmmanuelN2

    EmmanuelN2

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    Found the solution on another fourm:

    -DO NOT USE THE XBOX APP IN THE MICROSOFT STORE.

    -DO NOT OPEN THE MICROSOFT STORE.

    - If you installed the Xbox App from the Microsoft Store, you must un-install it.

    -Go directly to this page and download the Xbox for PC App: Xbox App for Windows PC | Xbox

    -Run it, allow changes.

    -NOW you sign in, allow it to "sign in everywhere on your device".



    Here's why this works, and why this is NOT a Parallels issue: simply put the version of the Xbox app in the store is different than the standalone installer. It doesn't work, the installer does, as it installs the THREE "apps" needed for this to run: the Xbox app itself, Gaming Services, and most importantly the Xbox Identity Provider app. Installing the Xbox app from the store will not install the other two services required for this experience to work.



    Anyone who has spent any time with Windows should understand that desktop apps and store apps are very different (EG OneNote). There's your tools and information boys, enjoy.
     
  6. JosebaE

    JosebaE Bit Poster

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    I just downloaded parallels to test it and I have the same issue. I thought it was a problem related to the test version, but it appears that to doesn't work properly in the full version either.
     
  7. Nate3

    Nate3

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    I may have a simple solution for you. I was trying to hours to solve this problem. What I did was I uninstalled the xbox app and then DON'T download it from the Microsoft store. Instead, go to the xbox website, sign in, and then download the xbox app from the website. Go through the install process. It finally logged me in automatically.
     
    JosebaE likes this.
  8. JosebaE

    JosebaE Bit Poster

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    2
    Thx Nate, just tried it and works flawlessly.
     
  9. JonS28

    JonS28

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    WORKED FLAWLESSLY! I was having the same problem as everyone else. You are the man EmMANuelN2!
    For everyone's reference I'm running Parallels on a MacBook Pro with M2 chip with Windows 11 22H2 installed.
     
  10. BradB7

    BradB7 Bit Poster

    Messages:
    81
    Are you folks just getting logged in? I've not had an issue with that from the start. My issue is I can log in fine, but my "recently played" list never loads and just flashes. I can't see my games in the Xbox app. And this is even uninstalling, rebooting, installing from the Xbox website, etc. This is on 22h2 Windows 11 pro (release) on an MBP M1 with parallels desktop 18.1.1
     

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