Can't Activate Parallels Desktop 11

Discussion in 'Installation and Configuration' started by BrianC7, Nov 21, 2016.

  1. BrianC7

    BrianC7 Bit Poster

    Messages:
    1
    I have two licenses for parallels desktop 11. I am unable to activate either one. Here is the message I get,
    "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
    I no longer have the old machines that these licenses were on, and they have been wiped. Please advise.

    Thank you,
     
  2. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    Please try activating Parallels Desktop 11 & see how it works.
     
  3. AdalbertoP

    AdalbertoP Bit Poster

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    Hi

    I'm going through the same problem, trying to migrate my PD11 license from an old computer to my new MBP. I've already signed out and uninstalled PD11 from the old one, when trying to activate on the new one I get the same message: "Your license has reached the maximum number of activations for your license key...".
    Is there anything you can do on your side to reset my license somehow...?

    Thanks in advance
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,006
    Hi AdalbertoP, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key and let us know how it works.
     
  5. ClintonH

    ClintonH Bit Poster

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    I am having the same problem as well.
     
  6. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi @ClintonH
    We've made few changes. Please reactivate and let us know how it works.
     
  7. JasonC5

    JasonC5

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    I have the same problem. Can someone in Parallels support unlock my account so that I may active Parallels on my new Mac? I have signed out and uninstalled everything on the old Mac.

    Thanks,
    Jason
     
  8. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,006
    Hi, we have made few changes in the key settings. Please reactivate and let us know how it works.
     
  9. ThomasS14

    ThomasS14

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    1
    Hello. Same problem. Please assist.
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,685
    We have made necessary changes, try to activate again.
     
  11. PepijnD

    PepijnD Bit Poster

    Messages:
    1
    Same issue here. @Ajith, changes didn't work for me.
    Pepijn
     
  12. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Hi Pepijn, we have made necessary changes in your Parallels Desktop activation key. Please reactivate your Parallels Desktop and keep us posted.
     
  13. SethW1

    SethW1 Bit Poster

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    1
    I'm having the same issue. I have logged out / deactivated Parallels on my old MacBook, but I get the error above on my new MacBook. Thanks.
    Seth
    @Ajith@Parallels , @Swati@Parallels
     
  14. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,006
    Hi, we have made few changes in the key settings. Please reactivate and let us know how it works.
     
  15. MariusM2

    MariusM2 Bit Poster

    Messages:
    2
    I'm also having the same issue! I deactivated PD11 on my old Mac and I'm currently trying to use it on my new Mac, but without any success. Is there any way you could also reset my licence? Thanks.
    Marius
     
  16. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Hello Marius, we have reset your Parallels Desktop 11 license key. Please activate it once again and keep us posted.
     
  17. MariusM2

    MariusM2 Bit Poster

    Messages:
    2
    Everything is working fine again, thanks for the quick support!
    Greetings,
    Marius
     
  18. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,151
    Hi @MariusM2 , Glad that we could help you. Please reach us anytime for further assistance.
     
  19. MartinS13

    MartinS13

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    1
    Hi Guys, same issue. Moving to the new Mac, can't reactivate the licence on the new device. Thx for any help.
     
  20. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,151
    Hi @MartinS13 , we have made necessary changes from our end. Please try to activate now and let us know if that works.
     

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