Can't Activate Parallels Desktop 11

Discussion in 'Installation and Configuration' started by BrianC7, Nov 21, 2016.

  1. DanielleM1

    DanielleM1 Bit Poster

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    1
    I have the same issue. But with Parallels Desktop 10
     
  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

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    871
    We have made necessary changes to your Parallels Desktop 10 license key. Please try to activate now and it should work.
     
  3. BobB10

    BobB10 Bit Poster

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    I am having the same issue, I signed out of Parallels on the original computer and then I try to use the "Activate on This Mac" button and it fails to allow me to activate the license on the new computer. I poked around and I thought previously the website had a tool to un-register the license but I no longer see it. It is #6 of our Parallels 11 licenses.
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

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    1,360
    Hi @BobB10 , we have reset the activation keys. Please try to activate now and check if that works.
     
  5. prashantm2

    prashantm2 Bit Poster

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    I
    I think many people facing this issue.
     
  6. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    Hi prashantm2. We just have a limit on the activation counter to prevent usage of a single license on multiple hosts.
     
  7. BobB10

    BobB10 Bit Poster

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    That allowed me to activate the license again on a new machine, thanks.
     
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    You're welcome. Nice to know it works. Reach out again for any further queries.
     
  9. MannyA1

    MannyA1

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    Hello. Same problem. Please assist.
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,360
    Hi @MannyA1 , we have made the necessary changes. Please open terminal on your Mac and execute the command prlsrvctl activate-license-online .
     
  11. JamesIII

    JamesIII Bit Poster

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    2
    same issue here. New iMac and can't activate.
     
  12. JohnM57

    JohnM57 Bit Poster

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    I have the same problem, after I have renewed my subscription to Parallel 13, the toolbox activated but Parallel Desktop could not accept the activation and there were no option to enter the key or sync with the purchased subscription.
    upload_2018-4-15_21-10-21.png
     
    Last edited: Apr 15, 2018
  13. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,459
    We have checked your account, purchase information and confirmed you didn't renew the existing subscription instead purchased a new upgrade subscription. To activate the new upgrade you should have Parallels Desktop 11/12 permanent key which we cannot find in your account. You can get the refund and purchase a full version.
     
  14. Scott7

    Scott7 Bit Poster

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    1
    I´m having the same problem as others. Parallels was working fine on my MacMini, have this morning changed to a new MacMini and getting error message..

    "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
    I no longer have the old machines that these licenses were on, and they have been wiped. Please advise.

    I click the option to "activate on this mac"... I don´t mind if it disactivates on the other macs, i´m only using this new Mac now.
     
    Last edited: May 11, 2018
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,459
    We request you to share the information requested in the private message.
     
  16. JeffJ4

    JeffJ4 Bit Poster

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    1
    I have this same issue. Why can't you set up our accounts so we can move our install to a new computer or motherboard?
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

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    6,252
    Hi, we've changed your key's internal settings, please check the activation.
     
  18. >>> Message has been deleted by the user <<<
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,252
    Hi, do you have the same issue?
     

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