Can't Activate Parallels Desktop 11

Discussion in 'Installation and Configuration' started by BrianC7, Nov 21, 2016.

  1. sh0knah

    sh0knah Bit Poster

    Messages:
    7
    Same problem. Can I get my account reset, as well?
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,142
    Hi @sh0knah, we have made few changes in the key settings. Please reactivate with the same license key and If the issue persists, please open Terminal end execute this command: prlsrvctl activate-license-online and let us know how it works. Thanks!
     
  3. AlexanderS13

    AlexanderS13 Bit Poster

    Messages:
    2
    same problem with parallels 11
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,109
    We have made necessary changes, try to activate again.
     
  5. AlexanderS13

    AlexanderS13 Bit Poster

    Messages:
    2
    works now! thanks
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,109
    Glad to hear that! Feel free to reach us anytime for support.
     
  7. Guayabero

    Guayabero Bit Poster

    Messages:
    2
    Hello,
    I have the same problem since apple replaced the mother board on my macbook pro.
    I can't activate parallels 11 with my purchased activation key.
     
  8. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @Guayabero We have made the necessary changes, please try to activate again.
     
  9. Jordan2

    Jordan2 Bit Poster

    Messages:
    2
    Hi, I have the same issue. I'm unable to reactivate my parallels 11 licence on another mac. The mac that it was originally on has failed, so wasn't able to deactivate the parallels licence 11 on it. What do I do?
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,360
    Hi @Jordan2 , we have made the necessary changes. Please try to activate now and let us know if that works.
     
  11. GlennH1

    GlennH1 Bit Poster

    Messages:
    1
    Hi, I have the same problem "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.".
    I have a new MacBook Pro and cannot activate Parallels Desktop 11 on it. I can log out and then successfully re-activate Parallels on an older Mac Mini.
    Please can you help.
     
  12. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    77
    Hi GlennH1, your version 11 license key has been reset. You should now be able to activate version 11 on MacBook Pro.
     
  13. YassineX

    YassineX Bit Poster

    Messages:
    2
    Hi there,
    Same problem as everyone here. Can you please help !
    Thanks
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,109
    We have made the necessary changes, please try to activate again.
     
  15. Jordan2

    Jordan2 Bit Poster

    Messages:
    2
    Thanks that worked. :)
     
  16. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,109
    Glad to hear that! Feel free to reach us anytime for support.
     
  17. KatrinH

    KatrinH Bit Poster

    Messages:
    1
    Hello,
    I'm writing from germany. We have 4 licenses and for every license an own account and can not activate all 4 licenses with the same problem. Must I post with all 4 accounts here or can you reactivate all of them?

    TIA
     
  18. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,109
    We would like to know the version of Parallels Desktop keys you have. You can share all the keys or email addresses in a private message.
     
  19. JaysonK

    JaysonK

    Messages:
    1
    same problem with parallels 11 - also sent you a FB message about. Thank you!
     
    Last edited by a moderator: Feb 14, 2018
  20. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi JaysonK. Please quit Parallels Desktop now, launch it again and re-attempt the activation.
     

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