Capture tools can only save to clipboard

Discussion in 'Parallels Toolbox for Mac' started by WilliamC7, Nov 16, 2018.

  1. CliveT1

    CliveT1 Bit Poster

    Messages:
    4
    Just in case it helps, these are my settings

    Screen Shot 2020-05-05 at 00.04.55.jpg Screen Shot 2020-05-05 at 00.06.13.jpg
     

    Attached Files:

    WilliamC7 likes this.
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    Capturing tools on mac OS 10.14 and 10.15 use same 'Save to' option value as system utility to capture the screen. So if you change 'Save to' in system utility (Cmd + Shift + 5) then "Capture Screen" tool must show same value for 'Save to'. Can you confirm it for different values of 'Save to' (Desktop, Documents, Clipboard, Preview, custom folder)?

    The fact that value of 'Save to' is reverted back after reopening tool's preferences shows that tool has no write access to these directories. While opening the preferences tool checks write access and if no then reverts value of option to first acceptable value (Clipboard).

    Could you please check if these values of 'Save to' work or no: Preview, Mail, Messages. Write access is not needed for these values and should work. If they are work then the reason of your issue is in file access. If they are don't work then the reason in saving of parameters (as you supposed).
     
  3. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    20
    Hi sergk,

    Ok, here are some screenshots that show that there is no correlation (at least on my system) between the system screenshot settings and the Parallels Toolbox Capture Tools settings. Note that I did close and then re-open the Parallels Capture Tools settings before each screenshot to ensure that any changes would be shown.

    PToolbox_vs_macOS_1.png

    PToolbox_vs_macOS_2.png

    PToolbox_vs_macOS_3.png
     
  4. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    20
    Hi sergk,

    Any ideas on my last post?

    -William
     
  5. sergk

    sergk Parallels Developers

    Messages:
    520
    Hi,
    I have no ideas right now. I think we need to have remote access session to try to fix your issue. I will ask our support team to contact with you.
    btw, do you have and access to admin account on your computer?
     
  6. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    20
    Hi Sergk,

    I do have admin access, but I log in as a normal (non-admin) 99.999% of the time.

    FYI...Thinking back on this issue: I have not always had this issue with the Parallels Capture Tools Settings - I used to be able to change the options without any problems. The first time I noticed this issue was when Apple introduced "Stacks" (circa Mojave). While it may be coincidental, the first time I noticed that I could no longer make changes to the Capture Tools' "Save to" settings was after I enabled the "Stacks" option on my desktop (e.g. right-click the desktop and select "Use Stacks".) However, after I noticed the issue with not being able to change the Capture Tools' "Save to" settings I tried disabling the "Stacks" option on my desktop and the "Save to" setting's functionality was not restored. So, I don't know if these two things are related, but I thought I would mention it in case it might help you in thinking about the issue.
     
  7. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    I don't think these issues are related.

    Could you please try to use "Capture Area" tool from admin account? Does issue persist?
     
  8. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    20
    Hi Sergk,

    I have just verified that the Capture Tools settings can be changed/saved in the expected way while logged into the admin user account on the Mac.
     
  9. sergk

    sergk Parallels Developers

    Messages:
    520
    Hi,
    ok, it means that the reason is in access rights. Do you remember from which account (admin/user) Parallels Toolbox has been installed?

    If it was installed from admin then:
    - Log as admin. Remove Parallels Toolbox from /Applications folder. Don't forget to save activation key somewhere to be able activate Parallels Toolbox again.
    - Log out and log in as non-admin user. Install Parallels Toolbox again.
    - Try to replicate the issue.

    If it was installed from non-admin user then:
    - do the same: log as non-admin, remove Parallels Toolbox, log as admin, install Parallels Toolbox. Re-login as non-admin and try to replicate the issue.

    If you don't remember, try both variants.
     
  10. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    20
    Hi sergk,

    I just tried both variants of your procedure (using the 3.9.1 version that was just released today). I also made sure that Parallels Toolbox had "Screen Recording" and "Full Disk Access" permissions in the system's Security & Privacy settings for both user accounts. Either way, I got the same results (i.e. Parallels Toolbox Capture Tools' settings are honored/preserved when logged in as an admin user and Parallels Toolbox Capture Tools' settings are not honored/preserved when logged in as a normal user).

    I suppose my conclusion is that one of the following is true:
    1. No one else is experiencing this issue, so there is a problem with my system and it needs to be rebuilt from scratch. Although, none of my other applications have any issues. On the other hand, almost all of my other apps are installed/downloaded via the Apple Mac App Store, so maybe that is a more reliable way to deliver and install apps on a Mac.
    2. Other folks have the issue, but they don't realize that they have the issue because they have never attempted to save a capture to anything other than the clipboard.
    3. Other folks always log into their Macs as admin, so everything works fine for them.
    Anyway, if Parallels discovers a fix then please update this post and I will give it another try. For now, I'll just use the built-in Apple "Screenshot" utility which has virtually identical functionality and which works without issue while logged in as a non-admin user.

    Thank you for trying to help out - I appreciate the effort.
     
  11. CliveT1

    CliveT1 Bit Poster

    Messages:
    4
    WIlliamC7, Parrallels has just released a new "improved" version of the toolbox. It was auto-installed on my Mac during the night of 21/22 May. It has brought with it a new set of problems - which I will discuss in a different forum - but the problem that I previously had - same as yours, seems to have been fixed. Perhaps the updated version will fix your issue.

    The problem was that I could not save files to the desktop unless I un-checked the box "Floating Thumbnail"in the settings of "Capture Area". Previously if that box was checked, it would only save a link, irrespective of what I chose in the "Save to:" box. That issue is now solved with the new release.

    Incidentally, I am always running my Mac as an Administrator. I know that sounds like a dodgy thing to do, but the inconvenience of not being able install and run things properly as a user without putting inn my admin password was too much. Probably the admin can grant enough rights to a user but that was looking too technical to me. I guess its fairly easy to change a user account into an admin account.
     
  12. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    20
    Hi CliveT1,

    Glad your problem was fixed; unfortunately, the latest version of Parallels Toolbox (3.9.1 - 3170) didn't fix my issue. The upshot of all of this troubleshooting is that I've discovered that Apple's built-in Screenshot tool is actually really good. I had been using the Parallels Toolbox Capture tool for so long (before it stopped working properly for me) that I hadn't used Apple's built-in "Screenshot" tool in quite some time...but, now that I've become reacquainted with the "Screenshot" tool, I see that it now has essentially the same functionality as the Parallels Toolbox Capture tool. One thing that I actually like better with Apple's "Screenshot" tool is that it's easier to change the destination on the fly.

    I did try your "Floating Thumbnail" trick, but unfortunately it didn't work for me...oh well.

    About 15 years ago, when both Apple and Microsoft started encouraging everyone to quit using admin accounts as their primary login, it was fairly painful to do so. This was because most (non-enterprise) applications were simply written with the assumption that they would be run under an admin account (since that was the standard practice of the day). It took about five years for the majority of developers to get onboard with the new best-practices and to get their applications working well under a standard user account. For about 10 years now, I've had very very few issues running as a standard user. Generally, I only get the admin password prompt when I change a system-level setting (e.g. enable/disable the firewall) or when installing/updating a piece of software. And, actually, no prompt is required when installing/updating software that you install from the Apple Mac App Store. On average, I get prompted for the admin password maybe once or twice a week - not bad at all.

    The biggest disadvantage to being logged into your machine all of the time as an admin is that if you get hit by a virus, the virus will also have admin privileges on your machine. If you get hit by a virus while you are logged in as a standard user, the virus will only have standard user privileges on your machine - so, the damage that the virus can do is more limited.

    Thanks for your help on this issue - I appreciate it!
     

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